Can someone advise on my sky figures

chipbeck

Having problems with my sky bb and ran a speed test can someone give me the low down

Ping 104ms
Download .85
Upload .31

Cheers in advance

penrhyn

You don't quote the units for speed .85 what, if its Mbps its rather slow.
What service are you paying for, 2, 10, 20 Mbps or 8Mbps Connect?
Log on to your router and post your router statistics, this will help to diagnose your problems.

Refer to this to get your line statistics:

http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_router_stats_tool.html

Install the pinger and follow the instructions, your router stats will look a bit like these, which are mine!
NetGear DG834GT [Sky Firmware] V1-White

ADSL LinkDownstreamUpstream
Connection Speed8191 kbps606 kbps
Line Attenuation45.5 db26.9 db
Noise Margin5.9 db18.0 db

chipbeck

ADSL LinkDownstreamUpstreamConnection Speed8128 kbps448 kbpsLine Attenuation25 db12 dbNoise Margin7 db25 dbADSL LinkDownstreamUpstream
Connection Speed8128 kbps448 kbps
Line Attenuation25 db12 db
Noise Margin7 db25 db

penrhyn

Looks like you are on Connect and your poor speed test results are a consequence of BT throttling your connection. Is that the case.As you can see you are syncing with the exchange at 8.128 Megabits per second.
Your noise margin is low given your line attenuation, could you try again in the master test socket?
http://www.skyuser.co.uk/tutorials/how_to_remove_the_ring_wire_from_your_master_socket.html

Not quite the right link but it shows the master socket.

BTW Are your speed tests always bad?

chipbeck

First time I've done them. Keeps losing connection from Poker which costs me money LOL

chipbeck

Stats at 1 in the morning
DSL LinkDownstreamUpstream
Connection Speed8128 kbps448 kbps
Line Attenuation25 db12 db
Noise Margin8 db25 db

Pretty much the same but it isn't disconnecting.

penrhyn

Was that from the test socket??

chipbeck

penrhyn wrote: »

Was that from the test socket??

No I'll ttry that this evening and post. Thanks for your help.

spike7451

You're best bet would be to call Sky BBand,get the Tier 1 erks to raise a fault ticket & put you thru to the old Tier2. (now TSG when they merged with Tier3,where I worked)
They have access to BTWholesale tools & can assist with you fault.
Log the fault as 'Offnet-Intermittent connection'
HTH.

penrhyn

Agreed lovely boy, but lets eliminate any internal wiring problems first.

spike7451

penrhyn wrote: »

Agreed lovely boy, but lets eliminate any internal wiring problems first.

OoOp's...yup...old age...brain fart...