Paypal want proof item is fake

babyharry5

its taken a few months!! but here's what happened -
paypal closed case in sellers favour as buyer could not supply written confirmation from Karen Millen.

so, buyer sent dress back to KM stating that the dress was not of a satisfactory quality , she had no receipt obviously! KM sent her a £50 gift voucher as a goodwill gesture.

The buyer then contacted trading standards, who confirmed that the onus of authenticity of an item being sold, is on the seller for the first 6m after the sale - NOT THE BUYER.
So basically paypal should be asking the seller to confirm proof of the item and not the buyer!
She then wrote to paypal to advise that she would be taking this further. They immediately responsed asking her to sign to say that she would not take the matter any further if they refunded her in full!
Which they since have:T

mistah

Glad to see you got some kind of redress in the end. Ebay has a real problem with fakes (and not just fashion items) but doesn't seem to be taking it seriously. I have stopped using Ebay altogether as genuine items can normally be found for similar prices from more reputable sources elsewhere on the internet.

steven_garner

I had the same problem with some fake Sony memory cards from eBay, PayPal wanted a letter within 10 days (didn’t help that it was over xmas so shops closed over xmas and new years!)

Anyway off I trotted to my local Sony centre in town to find that the closed down! Ahh!
So I decided to go to PC World and have a chat with one of the customer service guys who them compared it to a real Sony memory stick and confirmed it was fake – he made a quick letter up just saying it was not like the original cards and poor quality and put his name and contact number on the letter – I uploaded the letter to PayPal (with difficulty as you will find out) and got a full refund and was asked to destroy the items!

So,

Get your friend to go back to the shop that she purchased the original from, ask for the manager and explain the situation, as your friend purchased a genuine dress from them im sure they will be willing to type a quick letter and keep customers happy.

Seller then has no dress and no money! And has no opportunity to re-sell in future – may make them think twice.


I have eBay for fakes – I was selling some Apple headphones that I purchased in bulk from an Argos clearance job lot, every day I had customers asking of they were genuine and had to sell them at a ridiculously low cost to “compete” with all of the counterfeits around!

babyharry5

the real issue is, why are paypal insisting on asking the buyers to prove its fake, rather than the sellers prove its real?
They bang on about making it a better experience for buyers, insisting on free postage ( now max postal charge coming in), sellers cant leave negs etc etc, but when they are asked to get involved, they change tack!

Giggles_Fairy

Could your friend not take it into a local store and appeal to the sales assistants there to write the letter? If they werent busy they might be glad of having something to do anyway! Head offices will never want to commit to anything for most businesses!

melliott1963

Why are people still suggesting taking the dress to KM or a local store??? The buyer, as I read it, hasn't got the dress any more.

From what I understand from post #42, they sent the fake to KM, saying it wasn't very good quality, and got a £50 gift voucher as she didn't (obviously) have the original receipt. She then later got a full refund from paypal.

Whilst this sounds a good result for the buyer, how ethical is it that she defrauded KM out of £50? (Although it also goes to show how little they actually checked to see if the dress she sent them was actually one of their's or not.) Perhaps it could be seen as justice as, if KM had just written a letter in the first place, they wouldn't have ended up being £50 down!