Awful Customer Service from Madasafish

kingstongold

So, I'l keep this brief.

Should be charged 9.65 a month and have been charged 14.65.
Should be billed on 21st of every month but am getting billed on the 8th.

No matter how many times I mention this to them they still apply for the payment early.
I've had enough of this- can anyone recommend where I can complain to- regulator, ombundsman etc?

Also, if there are any MAF reps on here, can someone explain why no body from their customer services has even acknowledged my email?

I'm very disappointing and likely to move supplier


Many thanks

macman

If you are on the Max package, the current deal is £9.65 for the first 6 months, then £14.65 after that. It's not £9.65 until the end of the contract.

Santana

thanks for your post.

reserved

kingstongold wrote: »

Also, if there are any MAF reps on here, can someone explain why no body from their customer services has even acknowledged my email?
Many thanks

Register and post on here: http://forums.thinkbroadband.com/freenetname.html

One of their reps will give you an answer.

Plusnet_company_representative

Hi there,

kingstongold wrote: »

So, I'l keep this brief.

Should be charged 9.65 a month and have been charged 14.65.

I'd imagine this is for the reason macman has cited in his post but I don't mind taking a look at your account if you can message me your username.

Should be billed on 21st of every month but am getting billed on the 8th.

No matter how many times I mention this to them they still apply for the payment early.

Hmm, this might be slightly more difficult to deal with as changing an invoice date isn't always easy as you think it would be. Again though, I don't mind taking a look at your account to see if there's anything that can be done.

Also, if there are any MAF reps on here, can someone explain why no body from their customer services has even acknowledged my email?

We don't offer email support, if you need to contact us you need to use the ticketing system available on our website.


/Bob Pullen