BT & Madasafish

macman

Your info about what the problems/issues have been seem a bit vague, but if you have a bad line then that is almost certainly the cause of all your problems. MAAF can't fix that for you. You need to call BT faults and tell them you have noise on the line/crossed lines etc. Do not mention any broadband problems, or they will just refer you back to your ISP-in fact don't even mention that you have broadband or any problem with it!
They will run through some tests with you and you just need to keep plugging away at them if necessary until they come out and physically fix the problem.
Have you tried a quiet line test to check the line?
http://www.the-scream.co.uk/forums/t181.html

Plusnet_company_representative

Hi there,

DoubleTTeds-KeithD wrote: »

Have had two months of the most awful internet connection with Madasafish which is a company that was bought out by BT.

Sorry to hear you're having problems

Not only that we keep getting crossed lines on the phone. Yesterday my partner heard one of the people on the crossed line relay to the person they we're talking to tell the person they we're talking to the exact thing my partner had just said to her mother. Meaning not only could we here the people on the crossline, they could also hear us!

Has anyone any advice on what to do about all this?

Try unplugging *everything* from your phone line (not just the stuff plugged into the socket where your router is). Once you've done this plug a telephone handset into your main BT socket preferably without the use of any extension cabling. Check to see if you can still hear cross-talk/interference on the line. If you can try another handset if you're able to just to be sure that it isn't the phone itself at fault. If you still get interference on the line then you *need* to report a PSTN (voice) fault to BT by calling 151. Report the noise on the line but don't mentione anything about the broadband problems you're having. This should hopefully result in BT remedying whatever's causing the noise on the line which in turn should improve your ADSL reliability.

Also the domain name we have with them we want to transfer to a registrar not on the Madasafish tag list and we are presebtly awaiting a response froom Madasafish support RE this but tbh are not expecting any useful or cooperative comeback on that and I wonder if that is ethical?

Have you had a response yet or would you like me to follow this up for you?

scotlad1980

I was with MAAF but cancelled when my contract was up due to appalling service, I joined them in August 2008 and for the first 7 months was getting a steady 3Mb connection, the last 5 months the service was terrible, my speed dropped to under 1Mb and everytime I contacted MAAF they said the problem was my internal wiring and there was nothing they could do.

I got my MAC, went to Post Office and have been getting over 5Mb with them since August and I have never had to do anything to my internal wiring. If I was you I would leave MAAF as soon as you can cause they are the most useless company and they don't care about their customers.

Plusnet_company_representative

scotlad1980 wrote: »

I got my MAC, went to Post Office and have been getting over 5Mb with them since August and I have never had to do anything to my internal wiring. If I was you I would leave MAAF as soon as you can cause they are the most useless company and they don't care about their customers.

Without looking at your old account I'd be speculating as to what may have caused your slow speeds, however the post office resell exactly the same BT Wholesale's IPStream product that we do.

Whilst I'm sorry that you had problems, I don't think it's particularly fair to say that we don't care about our customers. We do, and as mentioned above, I'm happy to take a look into Keith's problem if he can provide me with some means of identifying his account?

Rgds,

CopperPlate_2

Whilst it is unfair to criticise, generally, the fact that the same problems keep cropping up - i.e. billing problems, and are met with relative indifference or a different response each time, does mean that the overall picture of MAAF is one of inefficiency and poor service. Sorry, but that's just something that is built up over the period of the relationship between the customer and company, and everyones experience will be different to some degree or other. The consequence of this is that if the problems don't stop happening then the company isn't learning and if it's not learning, why not - because if the customer was important to your organisation, it would be jumping through hoops to get it right as often as it can.

Plusnet_company_representative

Hi CopperPlate,

I'm sorry it comes across as us being indifferent to these issues, I can assure you that absolutely is not the case. We are constantly learning and developing, and billing issues are always of the highest priority to us and dealt as such. Likewise we do try and keep consistent responses through the use of tickets to track issues and certainly shouldn't be giving the impression that we are indifferent - are there any specific examples I can take a look at at all, so we can address these issues?

@DoubleTTeds-KeithD could you post your username or a ticket ID number at all? That would enable us to look at your account and provide an update.