3 customer service

dgc100

Here is a good one???
Nokia N95 phone lost all contacts softwear problem,(1 year old) guy in 3 store tried to get to work no joy, sent away to tech department, 3 days later, letter from three saying phone physically damaged?? buttons missing and for me to get fixed will cost £29.99 or £19.99 not fixed , so with 6 months remaining on contract astonished by this?? seems a con to me anybody else heard about same problem with 3 phones:rolleyes: and tech department

jacquelinec

A couple of years ago, a phone of mine had a fault ( less than a year old ) . I can't remember what was wrong with it but 3 said it wasn't covered by the warranty.and would have to pay. I got them to return it to me as was going to get a quote elsewhere. When phone came back the screen was cracked . I phoned them and of course they said it arrived like that . They said if I paid for the repair they would fix the screen as a goodwill gesture , so I would say they do damage the phones they receive. Luckily I have no need to deal with them any more.

epz_2

if (and i repeat if) they fix it for £30 then cool , its out of warranty and most parts are more than that. the n95-1 was well buggy so i doubt there is much they can really do, its not like 3's tech monkeys do any real testing but for £10 i would do it as long as they confirmed what they did.

JEWISHPRINCESS

I sent my handset off to their repair centre last week. 4 month old Nokia that had just stopped working. Reveied an email to tell me that it could not be repaired as was water damaged and therefore out of warranty. Not only theat but they want to charge me £19.99 for the privildge.

Guys_Dad

"3 customer service"

Now there's three words I would not expect to see in the same sentence.

Smick100

JEWISHPRINCESS wrote: »

I sent my handset off to their repair centre last week. 4 month old Nokia that had just stopped working. Reveied an email to tell me that it could not be repaired as was water damaged and therefore out of warranty. Not only theat but they want to charge me £19.99 for the privildge.

Inside modern phones there are little stickers which change colour when they get wet and this invalidates the warranty.

Now the thing is that this sticker can get wet and not have any adverse affect on the phone. Leaving the phone in your pocket, the sweat can change the colour of the sticker. You can have a little splash and it gets wet, dries out, no damage to the phone but the sticker has changed although you cannot see this.

Then something unrelated to moisture happens to the phone and it breaks down. You send it off to be repaied and when they open it up they see that the sticker has changed colour and they won't entertain a repair without diagnosing what the problem is.

It is all quite unfair.

rash.m2k

i'll buy it if your selling.

captainhaggis

Three's customer service department is the most inept department of any company anywhere in the world. I've spent hours on the phone to those idiots over the past few weeks wanting to do nothing more than PAY MY SODDING BILL after I'd tried four times to set up a direct debit and, despite it being confirmed, the payments were never taken.

I started to lose trust in the people handling my personal bank account details. All very suspect.