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BT Rep, please help - They've really lost the plot now!

2

Comments

  • stokefan
    stokefan Posts: 790 Forumite
    sorry for hijacking this thread, but will you please have a look at my thread, bt rep?

    i could do with your help, cheers
  • JustPassingBy
    JustPassingBy Posts: 710 Forumite
    stokefan wrote: »
    sorry for hijacking this thread, but will you please have a look at my thread, bt rep?

    i could do with your help, cheers

    The email address for personal attention from BT CS is a well advertised [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL]. No doubt any ongoing discussion will take place using that channel so why not start there to begin with?
  • stokefan
    stokefan Posts: 790 Forumite
    JustPassingBy wrote: »
    The email address for personal attention from BT CS is a well advertised [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL]. No doubt any ongoing discussion will take place using that channel so why not start there to begin with?

    thanks for the suggestion, i already have tryed that with no joy
  • JohalaReewi
    JohalaReewi Posts: 2,614 Forumite
    stokefan wrote: »
    sorry for hijacking this thread...

    So why not start your own thread :confused:
  • stokefan
    stokefan Posts: 790 Forumite
    JohalaReewi wrote: »
    So why not start your own thread :confused:

    will you read the rest of the post please???

    i have started my own thread bt the bt rep hasnt replied to it:rolleyes:

    i wasnt asking you for your input, only the bt rep or someone with sensible advice
  • joolsybools
    joolsybools Posts: 1,595 Forumite
    It might be best to PM the BT rep with a link to your thread
  • stokefan
    stokefan Posts: 790 Forumite
    joolsybools wrote: »
    It might be best to PM the BT rep with a link to your thread

    i tryed that the other day, but it said something like the bt rep has stopped accepting pms :confused:
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Stokefan, Thank you for taking my call today. If you need any further assistance, please contact me via MSE.

    Regards Rodney
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • stokefan
    stokefan Posts: 790 Forumite
    BT_company_representative wrote: »
    Hi Stokefan, Thank you for taking my call today. If you need any further assistance, please contact me via MSE.

    Regards Rodney

    thanks for your assistance in getting this matter sorted.

    although other parts of the bt team are no good at customer service, your team were, had no hassle and was sorted straight away, thanks again
  • JustPassingBy
    JustPassingBy Posts: 710 Forumite
    BT_company_representative wrote: »

    If you need any further assistance, please contact me via MSE.

    Why via MSE? Wouldn't [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL] be a more appropriate channel for personal attention?
This discussion has been closed.
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