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advice needed - mobiles4u problem
Hi, I'm feeling very stupid and wishing I'd never gone near Mobiles4U. Have searched site, can't find advice tho am very suprised - maybe everyone else is wiser than me.
I was with 3 when they rang, I'm still with 3 but with a new contract (via mobiles4) they assured me they would take care of my contract and any overlap they would pay for. I've already had to chase them up for the £25 cashback for referring my partner. So I was about to write to them for that and for the overlapped couple of months of contract (they are still saying they will pay) but I've had a letter from 3 as they think I want to leave them early and I have to pay in full for the remainder.
Obviously I am going to write to Mobiles4U saying they will have to pay for the whole of the remaining "old" contract.
I know I shouldn't have believed them, a contract is a contract etc but all I want to know is if there is any regulatory body I can "threaten" to go to if they do not pay up - after all they have said repeatedly that they will pay the difference.
Yes - I will just say "no" next time!
I was with 3 when they rang, I'm still with 3 but with a new contract (via mobiles4) they assured me they would take care of my contract and any overlap they would pay for. I've already had to chase them up for the £25 cashback for referring my partner. So I was about to write to them for that and for the overlapped couple of months of contract (they are still saying they will pay) but I've had a letter from 3 as they think I want to leave them early and I have to pay in full for the remainder.
Obviously I am going to write to Mobiles4U saying they will have to pay for the whole of the remaining "old" contract.
I know I shouldn't have believed them, a contract is a contract etc but all I want to know is if there is any regulatory body I can "threaten" to go to if they do not pay up - after all they have said repeatedly that they will pay the difference.
Yes - I will just say "no" next time!
0
Comments
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As with all things one thing is basic; never touch anything to do with a mobile phione contract unless you have it in writing and know exactly who you're dealing with. I don't resort to regulatory bodies (who are generally useless and a waste of time) but you could try consumer direct and ofcom/othello - I am sure others will provide more information on these.
When you write to the company I suggest you set out exactly what you were told originally (and therefore what you agreed to) and what has not been provided as promised.0 -
Good point about having it in writing. I'm guessing if I'd asked for that in the first place I'd have never heard from them again! thanks0
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If you try looking up Mobiles4u.co.uk you get this message:-
"Please note if you have recently received any unsolicitated emails or texts from "mobiles4U" that this is not ourselves but someone else trading as mobiles4U"
Not promising I'm afraid. A suspect that if you google them you will find negative feedback.0
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