Problems with YouGov

diavolina

I'm having the same problem - I just realised I hadn't had any survey invites from yougov for a while, so went to log in and it appears my account doesn't exist anymore. I've emailed them but not too hopeful they'll get back to me. I only had about a tenner in there, but I always really enjoyed doing yougov surveys, so I really hope it gets sorted.

Poppea

I'm in exactly the same boat. I've been with them for around three years and was up to about £42.00. The cheque was in sight but now they don't seem to acknowledge that I exist. :mad:
It's actually been about six months or more since I've had a survey. I've also tried emailing to no avail.

Cabby

pinkmami wrote: »

I'm with YOUGOV & I've not had many surveys sent. Those I have had have been "prize draw" entries & no 50p for completing them. For the past few months I've not had 1 that offered 50p.

Same here! None of the surveys I get ask me to log in first, so I have no idea if they're worth anything (prize draw entries, 50p etc). It puts me off doing them TBH.

jennyone1

:mad:I'm sorry to hear that others are having the same trouble. I don't understand why YouGov are treating us like this. I've done so many surveys for them, including the long boring ones for the prize draw I knew I had no chance of winning, but entered because I wanted to keep getting surveys. I've also let my kids do surveys for them.

My last invite was a few months ago and when I've emailed I've told them that and included the invitation email trying to make the point - 'if I'm not registered like your system says why would I have this?' Still no reply.

I also tried to re-register because I thought that it would flag up my account and say I was already a member, but that didn't work either.

For the moment I'm reduced to emailing them every day. Phoning them was useless as the phone just rung out.

I suspect that's what happened is that when they switched over to the new style accounts they left some members behind and can't be bothered to fix the problem.

stebiz

My email to [EMAIL="info@yougov.com"]info@yougov.com[/EMAIL] received the following reply

We have checked your account and have set a new password to allow you access to the site. Your new login details are:

Username: Password:
and you can access the login page here http://my.yougov.com/login.aspx

Should you have any further queries, please check our FAQ section in the first instance as the answers to many queries can be found there.

Kind regards
Emily Young
Panel Support
YouGov Plc

It now all works fine. I'm sure it is just a misunderstanding. Try writing to Emily Young.

jennyone1

I'm glad you actually got a reply from them Stebiz and that its sorted out. They have just ignored the emails I have sent over the course of a month and I'm starting to think they're just going to keep ignoring me. I think its really ignorant what they are doing to me and to others.

I will try and write to Emily, but with the postal strike on who knows when she'll get the letter.

jennyone1

:mad:I wrote to YouGov and got nowhere. Now as well as not answering my emails they are ignoring my letter.

I can't believe they could be so ignorant to someone who has been a pannelist for 4 years.