Vodafone won't let me cancel my contract on a faulty phone

Roryas91

I was given a 14 day trial for my Windows Xperia X1 mobile to see if I liked it within which time I could return it if I didn't. After those 14 days it started freezing almost instantly, it would turn off for no reason and on one occasion it deleted all my contacts.
Not only this, but because I own a Mac laptop and the phone is a Windows phone, I have to pay £35 to download the software to sync my mobile for photos. Even with this 'missing sync' there is no option to sync videos off of my mobile.

After having rung Vodafone they told me all I can do is send it back up to three times before they consider offering me a different phone or perhaps ending my contract early (which if I wanted to do this now would cost me £540).

Should they have told me that it's not a Mac compatible phone (not even mentioned on the website), told me it would have cost me extra to buy this software and told me I can't sync videos off of my mobile?

Is there any way I can end my contract early? Even if the phone is repaired from freezing I can't pay the extra money just to sync my photos.

OneADay

Not their responsibility to work out what people type of pc people use at home.
Its really down to you to pick the phone right for you in the first place.

Jon_01

As above, it up to you to do the research before you buy rather than after.

Surely you realized it was windows mobile in the 14 days you were trying it?

Can you just bluetooth the stuff to the mac?

Roryas91

I knew it was a windows mobile, but I didn't think it would cost extra to sync my photos.

Bluetooth, syncing, any way of getting the photos off isn't initialised until you buy the software.

Jon_01

Can't you just pick a photo and select 'send via bluetooth'. Used to work on old Dell Axim running wm...

DarkConvict

The operator only states the phone that is been provided, for full details like how it works with a MAC you need to look up the product features at the manufacturers website yourself.
As above, you have used your 14 days so you cannot say you are not happy with it, at this point the operator will only repair/replace the phone as necessary under warranty.