Capital one keep phoning

lmclean100

Hi

I sent off the letter to Capital One on 28 September to request that they don't phone me any more and only contact me via the post.

But they have phoned me again today at work, told them I was off sick and asked if anyone else could help and the woman said that I should ask *** to phone Capital One.

Is there a template letter that I can send again to them.

L

WASHER

http://forums.moneysavingexpert.com/showthread.html?t=963087

Post 4, please do not sign the letter, only type your name.

Send by recorded delivery.

lmclean100

Thanks, that's the letter I've already sent them.

I'll send it again tomorrow.

L

lmclean100

Well, Capital One have phoned again just now.

Ask them if they had received my letter telling them to only contact me by letter, to which the wee woman relied that I had to answer the security questions before she could verifiy that they shouldn't be phoning me.

Told her that they were in breach of the law and that I was now going to report them to OffComm and the Office of Fair Trading, her reply was yes, but could you answer the security questions!!!!

Repeated that I was going report them and said good-bye.

Any one got a template letter to that I could use to write to Offcomm please.

L

DarkConvict

Yep, if you don't answer the questions then they have to write to you. Thats the other way or convincing them to write.

dancingfairy

I think it's the financial ombudsman you need to complain to not Offcom - I beleive they have a webpage - but not sure.
This appears to be the page you need:
http://www.financial-ombudsman.org.uk/consumer/complaints.htm
df

lmclean100

DarkConvict wrote: »

Yep, if you don't answer the questions then they have to write to you. Thats the other way or convincing them to write.

You made me think of a cunning plan;). Next time they phone, I think I'll put them on hold for a while and then when I go back to them just not answer the security questions. After all it's their phone bill.

As they say revenge is a dish best served cold.

L

carlislelass

I cleared my account and wanted proof they had closed it, because I didn`t sign my signature they won`t do it!

10past6

carlislelass wrote: »

I cleared my account and wanted proof they had closed it, because I didn`t sign my signature they won`t do it!

Sign you're letter, but enter 3 XXX across it.

DarkConvict

Dear Sir/Madam,

RE: Account NO XXXXXXXX

Thank you for your letter dated xx/xx/2009 the contents of which are noted.

In your letter you make reference to requiring my signed authorisation /specimen signature** before you comply. I draw your attention to the fact that no signature is required for my request of information that the account is closed.

If it is for Data Protection purposes then i can happily supply you with documentation to substantiate my identity to you.

However please note that to date you have happily sent statements and correspondence containing extensive sensitive private information to my address. I have to ask if you are concerned that you are corresponding with the correct person why has it taken so long to raise this?

As you are aware, disclosing data without adequate checks of identity is contrary to the 7th principal of data protection, listed in schedule 1 of the Data protection Act 1998:

7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

I note that there is no provision that removes the requirements of the act to provide this information, even if you are unsure of my identity.

I look forward to receiving the documentation requested

Yours faithfully

Print dont Sign

An adjustment from http://forums.moneysavingexpert.com/showpost.html?p=11636349&postcount=9

lmclean100

Hi

Well Capital One are still phoning me everyday but only once a day now. When I tell they that they have received my letter stating that all correspondence should be in writing they hang up so I suppose that's some progress.

Think I'll have to make a formal complaint now to Capital One and copy the financial obs. in too.

L