Bad Service, what do I do next?

lou1966

Good Afternoon Everyone,


Thanks for reading this.

Optimist

I think you are letting your frustration get the better of you.

Get back to JL and bite their hand of either with a replacement or refund and get on with your life

lou1966

Not sure that telling me to get on with my life is appropriate, but thanks for taking the time to reply. I'll not bother coming back here in the future.

Dozer_2

The best way to bite back is to not shop at John Lewis again. But then they have given you a very reasonable offer of a replacement or full refund which you would have had to have fought a damn site harder for from most other stores.

I'm not really sure what other suggestions anyone can give. You could put it in writing to their head office (who do have an email address on their site) but then you are just throwing more time at this. Is it worth it?

RadoJo

I might not have put it in quite the same way, but I agree with Optimist - JL have offered you a simple and easy remedy to the situation and whilst I can imagine it's frustrating that the JL employee didn't contact you exactly when they said they would, they are still providing better customer service than you would get in a lot of other places. If you really want the time and hassle of taking it further then it's up to you, but this seems like a battle you've already won to me.

Hintza

OP it sounds like JL are doing more than is required. They didn't damage the machine and yet they have offered you a new machine.

The person is off sick (maybe they are maybe they aren't) but you have a machine that works at the moment. If the person isn't back in a day or two ask someone else to take over the case.

Amistoso_2

lou1966 wrote: »

Not sure that telling me to get on with my life is appropriate, but thanks for taking the time to reply. I'll not bother coming back here in the future.

I don't think that's what Optimist said?
Just that as you are frustrated at the situation perhaps your judgement isn't quite what it normaly is.
I think JL have been very, very fair in their offer to you. Paeople can't help being off sick and if they don't share a workload then perhaps nobody else has any knowledge of what that particular person said to you.
It wasn't even them that damaged your machine but they are willing to replace it, thats pretty damn good service in my book

Yet another example of someone asking a question and being a bit rude when the reply's aren't what they wanted to hear

hollydays

I agree with Optimists sentiments too.
I would also say that recently I had a new dishwasher installed by a local company,and whilst moving it out they damaged part of our slate floor.They offered to make good the damage,but it occurred to me that it probably would have been impossible to do that job without doing that damage,so I never pursued their very kind offer.

John lewis are not as good as they used to be,but they grasped the nettle and sorted out the problem,end of problem.Waste of energy trying to achieve any more.

hollydays

Don't interpret everything you read so literally!!:D
If you had posted your whole complaint to start with........

It is important when dealing with these issues therefore,to speak to a Manager and make them update you,not the other way around.

It is too easy to deal with Tom,!!!!!! and Harry and get passed from pillar to post.
Edit-I do think you have had poor cs,on reflection of reading your last post (but read my final note).Personally I think you should phone and raise it with a Manager and ask for a goodwill gift voucher for time wasted /phone calls.


On reading your posts again,I would suggest to JL that you assumed the company they have approved would be competant and businesslike,but they were not,and you hold Jl responsible for that.I don't think JlL are the bad guys here ,only for not monitoring their tradesmen well enough,and that I think ,is your complaint.

TIME2GROWUP_2

Hi,

I would accept the replacement/refund and write to the Head Office so they are made aware of the problem. If I receive poor service/after care i would talk with my feet and shop elsewhere. Good Luck with your new machine.

Amistoso_2

total overeaction, pick up your toys and your dummy and climb back in the pram....:rolleyes: