CD box got broken how much should I refund?

goodfella66

This buyer is taking the mickey! Go to Poundland, buy 10 & send 1 out to them!

pepsi_max2k

Ask them if they'd like to return it, and if so you could refund the full amount (plus possibly their return costs). Or refund a percentage, whatever comes to around a couple pounds or so, and do this before they even reply to the first part. Seems to cheer most people up

soolin

I agree with pepsi_max, just send the apologetic email saying that you are sorry item arrived damaged but if they want to return it then please do so and you will issue a refund of the original amount pad, in full.

Call their bluff, don't bother offering any more compromises. A neg isn't worth £2.50 so let them keep it or return it, it's up to them now.

Astec

£2.50!

I advertised 100 brand new ones for a fiver on gumtree and had no interest!!

Offer a refund (once returned) and apologise for it reaching them broken, even though it isn't your fault. The thing is, even if you refund the person doesn't seem mentally stable enough to give you a pos.

MsCrow

DaveG247 wrote: »

Well offered to refund a pound (maybe a bit cheap but hey) got a reply from the buyer "I wont at least £2.50". :mad:

Reply asking the buyer to clarify; I won't at least £2.50 what?
Stupid rude person.
I'd go the route of only offering a full refund once the cd had been sent by tracked means. They'll probably disappear back off to stupid.

TurkishDelight

I would have offered them whatever they were charged for p+p, and said something about insufficent packaging (even if your packaging was fine )
But I also think a offer of £1 is a good one.

CD and DVD cases are very difficult to protect. (I usually pop a bit of cardboard in the case to help prevent crusing and disc slippage)