CD box got broken how much should I refund?

DaveG247

Hi

Sold quite a few cd's & dvd's on ebay with no problem at all, however received message from the buyer today saying "thanks for broken case it is cracked every where i wont a new case sending out or i wont bit refund back please reply" (don't you just love it when people are polite, well at least they used please at the end)

There was no problem with the case when I posted it, otherwise I would not have listed my item as being in excellent condition.

Obviously there's no point in sending another case, so how much should I offer my buyer as a refund??

Cheers all

StaffsSW

Replacement jewel cases are about £5 for 10 delivered, or £20 for 50. They are not worth much at all.

As a former CD/DVD seller myself, it's worth keeping a few in stock for instances like this, or if you have one that just needs tarting up a bit

VanyaHargreeves

I'd refund a small percentage of the selling price, maybe about 10-15% depending how much it sold for. [not much help, I know...]

cyberbob

i'd refund the lot if its low value (under £10).

chickywiggle

cases on ebay about £2 inc postage. or you can get about 10 in a pk from poundland.

DaveG247

Cheers for everyones comments will offer a small refund and see what the buyer response is.

DaveG247

Well offered to refund a pound (maybe a bit cheap but hey) got a reply from the buyer "I wont at least £2.50". :mad:

Zeitgeist

Direct them to poundland.

DaveG247

Zeitgeist wrote: »

Direct them to poundland.

Just what I was thinking!!

alison999

I wish they'd learn how to spell.

durham_girl

Sounds like a right chancer, have you any proof of the damage? I would ask for him to send a photo before giving him any money back.