harveys furniture head office telephone number

sillygoose

ONEOFF123 wrote: »

Has any one had any problems with the suite called dallas or melissa. We have had a big problem with the dallas but have been told that we are the first ever to have a problem.

Also on the same subject, has anyone had any problem with the Empire range of recliners? thanks!

Sonj1976

Well, only came on internet to get contact email address as my sofa was due last week, have been told not received yet, well I figured that cause they would have phoned me to ask for rest of my money, and have been given the same excuse as many we need to email our suppliers and we have to give them 32 - 72 hours to reply, crikey whatever happened to picking up the phone to someone and getting an answer, am now extremely worried and annoyed after reading lots of horror stories, my mum and dad had a sofa of them last year and they had to wait for there's should have know it wasn't a one off, this sofa is only for my sun room but I'm fed up of waiting, when I had my sofa for my living room DFS were calling daily for date to deliver, I have this nasty feeling I'm gonna regret ordering this sofa and may well have nasty fight on my hands

sillygoose

OMG Harveys ALERT!
They have actually delivered my sofas, and get this! they are the right colour!!!! so OK they are 3 months late, what's a quarter of a year between friends eh?
They even seem to be intact and are very comfortable. OK I will probably be in dispute with their repair agent at some point before next Christmas but fingers crossed eh?

Its saved me a few quid, as I was about to register various domains such as https://www.harveysareuseless.co.uk.

The remaining bit of the saga is the promised compensation - think carefully and generously Harveys, I need sweetening big time.

sirmarcus

I know that there is a Harvey rep on this thread but...

For anyone having problems or issues with Harveys, I suggest that you escalate and complain via email to the CEO, Steinhoff Group (They own Harveys, Homestyle, Benson for Beds, etc.). I think;) his first name is Markus.

Wait 3 working days for a response.

To find the email address, do a google search with 'ceoemail harveys', select the first entry displayed and then search for 'harveys'. It may;) work if you are lucky.:)

Good luck and hope this helps.

oldoakey

We have a elderly lady who bought some PU dining chairs from Harveys, the chairs developed splits on the front edge of the seat within 8 months of purchase she was told by Harveys that this was due to her polishing them.

I don't think I have ever heard anything more ridiculous and downright out of order to try and pull the wool over a frail 83 year old great grandmother.

To me they should be fined heavily or shown up on national TV for the cheap tat products that are just not fit for purpose. If only they actually tested the products before release or have someone with enough knowledge to foresee the possible problems it would save the company a hell of a lot of hassle and adverse publicity. I feel sorry for the employees who have to deal with the complaints that the management hide away from.

NB I wrote a report for the lady and she has finally had a reasonable outcome, but as others have stated she will not only never shop there again but makes sure she tells all and sundry not to either. A sure fire way to kill any business - will they ever learn.

oldoakey

fabio20 wrote: »

My husband and I purchased a two seater and a single leather rocker reclining suite from Harveys Furniture in Warrington in August 2010. This suite was delivered to us in December 2010 after a considerable delay in delivery. On purchasing the suite, the sales advisor suggested that we may want to take out the additional 3 year extended warranty at a cost of £215.00 which would cover things such as the leather splitting and the mechanisms on the suite. We thought this was a good idea for a peace of mind and purchased this warranty, although we had had our previous suite for 8 years and it never had a mark on it when we sold it on.

In August 2011, the single seat, which I had sat on for the first time and hadn't been sat on previously, was creaking very badly. The arm on one of our two seats on the suite had dropped, almost to floor level. The seat of this same chair seemed to lean onto the left side when it was sat in. As a result, I phoned the Harveys After Sales team and they sent out someone to repair it.

I was at home on this day and the repairer told me to oil the single seat, despite the fact such action would make our warranty void because it would mean us tampering with the furniture and so we did not do this. The repairer did not repair this seat. He turned the two seater and the single seat upside down and said they hadn't been made properly which was why the arm had dropped on the one seat that my husband sometimes sits in. His repair was basically nailing some metal L plates onto the arm/seat to hold it together. I was quite appalled by this poor level of service.

Ever since August, the arm and the seat has been dropping and dropping and the single seat simply doesn't get used because of the noise it makes. We ask guests to sit at the dining table because of the problems with the suite. This month, we've noticed the leather (assumig it is leather) is peeling away in parts of the suite. There is only my husband and myself at home and my husband works 5 days a week and I am bed ridden some 3-4 days a week due to health and disability and so it is obvious that the suite doesn't get much use at all. We phoned Harveys After Sales Team up again this month (December 2011) as we have had enough of this badly made suite and asked them to repair it properly. I spoke to a woman who would only give her name as Rebecca on extension 1031. This woman refused to put me through to a manager, despite me requesting this, as this woman was absolutely no help whatsoever. She told me that the previous report wrote about the repair back in August, suggests that the 'damage' to the furniture is due to wear and tear and not due to faulty goods - even though the repairer had told me that the suite hadn't been put together properly in the first place and the fact he nailed metal L plates to it to hold it together. I could understand if we had children jumping all over the suite and pets that used the furniture, that there would be an element of wear and tear, but given our situation, this type of damage simply does not and should not have happened to the suite in this short space of time. This woman has told us that our furniture is not covered for wear and tear.

I obtained the phone number for the insurers from the store from which we bought the sofa, seeing as we had paid for this. I explained to the insurers that the broken arm/seat is on ongoing fault as is the creaking single seat which clearly has a mechanical problem and expained that the leather was peeling away in parts of the suite. They told me that the mechanics are NOT covered in the insurance policy. They told me to check the policy. We have never received the policy. All we have is the receipt showing we had paid for this. We were categorically told that the insurance covered the leather and the mechanics so both my husband and I feel like we've been mislead into buying this policy and therefore it has been missold to us. The insurers have offered to repair the leather, but will not repair the mechanics on the single seat or the dropped arm/seat on the suite.

I am, unfortunately, on benefits and am disabled. That was the whole purpose of buying a high backed suite with a recliner - so that I could recline with my back and neck supported. Instead we have furniture which is not, in its current state, fit for purpose. No suite should be that poorly made that it has such problems in less than a year. We have now had to borrow money from my husband's parents in order to have an independent upholsterer come out to write a report on the condition of this suite as Harveys store, Harveys after sales and their insurers are taking no responsibility at all for the fact this suite is clearly faulty. I have no idea how much this is going to cost us, but this is additional money we cannot afford. We took the warranty out for peace of mind. We saved for years to buy the suite in the first place.

My husband and I am absolutely appalled by the way Harveys have brushed us aside. Their workmanship and customer service is, quite simply, shocking. We have since read reports online and it seems this is a common issue with this company. I have now had to contact Consumer Direct who have told me that they will send a report to Trading Standards on our behalf for the mis-selling of goods under the Sales of Goods Act. I am waiting on an appointment with Citizens Advice and if I get no joy with having the suite repaired, will have to consider legal action against the company.

For anyone thinking of buying a suite, our previous suite was from CSL and we had no problems with the suite or with their service and who I would recommend over Harveys anyday.

Fabio I have some second hand suites in the warehouse that have come out of my customers homes. There are not perfect but you are welcome to loan/have if you can arrange someone to collect the pieces for you. There would be no charge and you would not need to return them.

Best of luck

sillygoose

Well its time to bring Harveys name up (just in case they thought they were going under the radar! :rotfl:)

I finally got my Sofa's on the specified day, actually this date was early so not quite the 3 months this time. Lo and behold.. these were even the right colour! Praise the Lord. (1st order after 3 months wait arrived wrong colour)

They are actually extremely comfortable too. I try not to think what they looked like on the inside when they were being put assembled in my lounge (pallet quality rough wood with fabric stapled on so I will possibly be back here some time with my tale of woe. Time will tell.

We have also received a substantial cheque of compensation within days , so if they turn out to be not long lived at least I didn't pay a huge amount.

I have now to give credit to the store people for sorting it out (well it was their mess up in the 1st place), they did their best I feel to fix things.

As to customer services, Harveys have them wired to some sort of electric shock machine that detects any thoughts of helpfulness and instantly puts a stop to it with 10,000 volts through electrodes connected to each ear - computer says noooo. So the big lesson here is don't bother phoning, go to the store and deal with them.

The store were able to authorise compensation that was 6 times more than customers services most empowered person could. Says it all.

So Harveys have left me with mixed feelings, it was a mistake that shouldn't happen, a good effort was made in some parts of the company to put it right, not so good in other areas and my backside is loving the sofas - I have to admit my feeling is neutral - leaning towards positive at the moment!

easytreasure

I have a wardrobe from Harveys. Been quite pleased with it so far. But now the draw runners have all fallen apart. Been back to the shop and phoned a few numbers, but they say its not possible to get replacement runners. Although they are still selling the same wardrobe with the same runners in it.

getzls

Big thread on the Northern Ireland Forum about Harveys folks. :eek:

littlemissla

i SOOO wish i had found this before i bought from Harveys!!!

wE BOUGHT 2 S 3 SEATER SOFAS ON THE 14TH MAY 2012 ,they were deliverd a week later on the 5th July we noticed the seats where wering really bad where we sat regularly... i say regular (we work full time ) so evenings.... one of the seats has more or less worn to a hole... we reported this to harveys and technican came out i have now had an email to say they cant do anything about it as its down to wear and tear.... AFTER 6 WEEKS !!!!! omg!!! i dread to see the sofa in 12 months we will be sitting on the frame!!!!! i have emailed back and contacted watch dog does anyone else have any suggestions.... had this been the case after 12 months it would of been a little easier to swallow but not after 6 weeks!!!! HELP!!!!