how do i get out of a new vodafone contract

DarkConvict

People have been able to cancel contracts if there is poor to no signal in there area. There was a report by watchdog done as they are failing to supply a service.

You can only get away with this if, you were told there was good signal but there wasn't. Or you have lost signal in your area i.e. a mast has been removed and now you have poorer coverage. Under this circumstances you can get away with cancelling.

student_84

This is the article for the orange customer <<clicky>> but as I understand it if this was in a small claims court it doesnt set a legal precedent as it has to be in a higher court of law. A mobile phone company has an obligation to check that the phone will work in the area where the customer will be using the phone, hence t-mobile using street check.

drbesty

I'm thinking that the signal in his area is fine and he's just trying to get out the contract, it won't work I'm afraid, Voda will know what the coverage in the area is like

gjchester

student_84 wrote: »

This is the article for the orange customer <<clicky>> but as I understand it if this was in a small claims court it doesnt set a legal precedent as it has to be in a higher court of law. A mobile phone company has an obligation to check that the phone will work in the area where the customer will be using the phone, hence t-mobile using street check.

Orange didn't turn up, so it's a moot point anyway. Whilst the small claims court does not set a precident, there was no judgement made in the case as such.

TM's Streetcheck site says

This map is only a guide and is not a guarantee of service availability in a particular location. It shows outdoor coverage only. As with all radio-based systems, service may be affected by a number of local factors, such as building materials, tree cover and weather conditions.

Back on to the OP and Vodafone T&C state

We aim to provide you with the Services at all times, but due to the nature of mobile technology, it is impossible to provide a fault free service.

As a comparision TM's T&C say

3. Our Services

3.1. We will always try to make the Services available to You but
sometimes they may be unavailable as a result of, or be affected
by:
3.1.1. things like the weather and faults in other networks; or
3.1.2. degradation, congestion or maintenance requirements of
the Network including (but not only) re-positioning and/or
decommissioning of base stations.

Orange say
3.1 We will take all reasonable steps to make the Services available to you at all times. The Services are only available within the range of the base stations that make up our Network. We cannot guarantee a continuous fault free service. Please note that:
3.1.1 the quality and availability of Services may sometimes be affected by factors outside our control - such as local physical obstructions, atmospheric conditions, other causes of radio interference, features or functionality of your Device, the number of people trying to use the network at the same time, and faults in other telecommunication networks to which the Network is connected
3.1.2 the quality of our Services may not be at its best inside buildings or below ground

I'd dig out o2, Virgin, three, etc but they'll all have a similar clause in them. No mobile company guarantees you a signal in all places at all times, they can't, it's the nature of a mobile radio based service, and they all say so in the T&C you agree to when you sign up for, as has been pointed out just because you don't read the T&C it does not mean you can say they don't apply to you.

The fact you can't get a signal everywhere you go is not grounds to cancel a contract. You *MAY* get it cancelled as a goodwill gesture but there is nothing much you can do legally unless you specified an area where it had to work when you look the contract out.

DarkConvict

Worth a Read - http://whatconsumer.co.uk/forum/consumer-rights-television-programmes/4035-bbc-watchdog-mobile-charges-but-no-signal.html

gjchester

DarkConvict wrote: »

Worth a Read - http://whatconsumer.co.uk/forum/consumer-rights-television-programmes/4035-bbc-watchdog-mobile-charges-but-no-signal.html

Not really, nothing Watchpuppy ever goes on about turns out to be that good when you loook into it, its the Daily Mail Nowtrage brigade on the TV.

If it wasn't for the Beeb getting involved in those cases do you think any mobileco would take any action.

And again I'll point out Tom Prescott didn't *WIN*, they didn't turn up, so he recieved judgment by default. This is not the same as winning If they had it may have got that way it may have gone the other.

Frankly I wish they had turned up so it was decided in court. Part of the reason why we are all stuck with more expensive 18 and 24 month contracts is to cover the fact people are trying to wriggle out of contracts they sign to get a shiny new mobile for free.

070402

hello, new person in town. My partner and I are having tremendous problems with the network THREE. we can be sitting in the same room and we can't ring or text each other. we only tried this as our friends turn up at the door, irate that we never turn our phones on or answer when it's ringing, the problem with that is our phones keep dropping out of signal and can be out of reach for hours. I wonder if there is a possibility we could look at cancelling our contracts? Could anyone offer some advice please?

DarkConvict

You should probably start a new topic/thread that join this one. so you post is at the top.

Nonetheless, have you always had a bad/poor signal or had this problem for along time, or is this something new? If you always had this problem and have never complained you are unlikely to get anywhere as they will ask why you have not contacted them before.

Have you asked people in your area if they have any problems with 3, it might be 3 or it might even be your phones are not good at picking up a signal.

Vodafone

gareds wrote: »

i,ve been looking for a new mobile so i went to carphone warehouse and had a look at a new lg choco bl40 it was £30 for 600mins unlimited txts and for £5 extra unlimited internet. i went home and phoned orange they could do same deal but it would cost me £140 for the phone, so i took out a 24mth vodafone contact yesterday on a new lg chocco phone at carphone warehouse, its £35 a mth. when i phoned orange today to cancel my old sim only contract they offered me a very similar deal the only difference is i get 400mins all the rest is the same for £20, i was not happy.
so i went back to carphone warehouse and they told me i could not get out of the contract, i thought i would get a 7 day cooling off period. thwey said it was on the back of the contract i had signed what can i do?

thanks gareth

Good Afternoon gareds,

I'm afraid the information that has been provided is correct. If you take a handset from a store the 7 day cooling off period only applies if you have no coverage. At this point the account would be cancelled on receipt of the handset back to the store.

You wouldn't be able to cancel the upgrade/new connection because you have been offered a different deal elsewhere.

We will look after you though and if you have any questions or need any help you can contact us here. Please include WRT135 in the subject bar so that it routes directly through to us.

Best Wishes,

Kay
Web Relations Team
Vodafone UK

movilogo

A good advice is not going into long contracts.

Buy a good phone according to your budget and then insert a monthly rolling contract SIM.

There are plenty of monthly rolling SIM offers from all networks.


If you don't like your phohe, return within 14-28 days.
If you don't like SIM, cancel in 30 days.