Praise: Wm Morrison Supermarkets PLC

LemonGrove

voiceofreason wrote: »

(NB - I should hasten to add that this story might have ended differently if Customer Services had known that the sole reason for my visit was to "drop the kids off". Personally I think that any supermarket which sells such indifferent, badly-stored fresh produce doesn't really deserve custom, regardless of how helpful they are at Customer Services - but kind of them to help, anyway. I'd partaken of a curry and a few pints of Guinness the night before, and by the time I hit the retail park my guts were like a cement-mixer - the old Armitage Shanks took one helluva battering, I can tell you.......)

Nice.... :eek::eek:

jinky67

23rdian wrote: »

Won't go into detail (as possibly open to abuse) but experienced excellent customer service recently.

thread of the decade surely:rolleyes:

juliescot

LemonGrove wrote: »

Yes, I know. Only most people call them Morrisons, that's why I... oh it doesn't matter.

I did know.

Just thought I would post for anyone who might genuinely not have known

LemonGrove

juliescot wrote: »

I did know.

Just thought I would post for anyone who might genuinely not have known

You quoted my post, I assumed it was aimed at me. My telepathy machine must be on the blink today.

(Sorry I'm not really that much of a jerk, I just had to say it. )

geordieracer

My morrisons is great!! everyone who works there is very helpfull...

though they politely decline my request to reduce the beer prices

juliescot

LemonGrove wrote: »

You quoted my post, I assumed it was aimed at me. My telepathy machine must be on the blink today.

(Sorry I'm not really that much of a jerk, I just had to say it. )

Apologies. I should just have posted the link and not quoted you.
Wasn't meaning to infer anything but I appreciate that is probably how it will have come across. Oops.

As to Morrisons do they have the worst self scanning machines in the world?

The two near me, Morrisons not machines, have machines that are so bad I don't bother using them, even if I only have a couple of items.
Tried to find a red pepper on the system once. Faffed around aware that the queue behind me was getting ever longer, when up popped the helpful assistant. I explained what I was doing and apologised for my ineptitude in being unable to find the price of the pepper. He then told me peppers were not on the machine and had to be keyed in manually! Peppers, such an exotic item obviously.

geordieracer

juliescot wrote: »

Apologies. I should just have posted the link and not quoted you.
Wasn't meaning to infer anything but I appreciate that is probably how it will have come across. Oops.

As to Morrisons do they have the worst self scanning machines in the world?

The two near me, Morrisons not machines, have machines that are so bad I don't bother using them, even if I only have a couple of items.
Tried to find a red pepper on the system once. Faffed around aware that the queue behind me was getting ever longer, when up popped the helpful assistant. I explained what I was doing and apologised for my ineptitude in being unable to find the price of the pepper. He then told me peppers were not on the machine and had to be keyed in manually! Peppers, such an exotic item obviously.

there was some thing in the papers a while back about a bloke who wasted his life studying these machines and the speed of them and came to the conclusion that its quicker to go to a normal till as the people there know what they are doing and do it quicker.

My local sainsburys machines are horrid and never read the sodding barcode - Asdas are even worse with there 'Item not placed in packing are' when it quite clearly is..

they should have little people inside watching rather than scales.

trumpton

I don't know why, but there is something about a Morrisons supermarket that makes me want to cut my wrists. I find them pretty depressing. Still, I'd love to know what wonderful piece of customer service the OP experienced.

LemonGrove

I pretty much never go in them but the one time I did the stroppy woman behind the till scanned everything then when she came to the Mushrooms just went "the scales are broken so you'll have to scan them there" and carried on scanning as if it was totally natural. I asked where and she went "there!!" and leaned over and practically slapped one of the self service machines. I saved though because I had 4 mushrooms and it only charged me for 1.

oxenryd

This is a weird thread.... I want to add my contribution

I agree with dreamypuma, lemon cheesecake mmmmmmmmmmm
and dave101t if you have a spare pizza going PM me