Got a contract phone but changed my mind

TheEffect

I got a contract Nokia N97 today from Vodafone. I've opened the phone, messed around with it for a while and I'm really not liking it.

Even though I've opened it and removed the seal on the box and plastic cover on the screen, can I return it and cancel the contract?

OneADay

If you got it via the web, you can return it within 7 days - will have to pay for any call/text/data usage you made.

TheEffect

OneADay wrote: »

If you got it via the web, you can return it within 7 days - will have to pay for any call/text/data usage you made.

I got it in a Vodafone store...

*Anon*

Yes, i think with contract phones you can return them and cancel the contract.

I wish i was on contract now as i brought a PAYG phone and now dislike it but orange don't do returns now i don't know what to do

OneADay

TheEffect wrote: »

I got it in a Vodafone store...

If thats a high street store, then no go I am afraid - you might appeal to their compassionate side but under the law, you are stuck with phone and contract if you buy in the high street. Worth calling them and discussing.

student_84

No you cannot return the phone and cancel the contract. If bought in store you have the chance to examine the phone etc before purchasing, if over the web/phone you can under distance selling regulations.

*Anon*

Is there not a 'cooling off period'? hmm.

Guys_Dad

TheEffect wrote: »

I got a contract Nokia N97 today from Vodafone. I've opened the phone, messed around with it for a while and I'm really not liking it.

Even though I've opened it and removed the seal on the box and plastic cover on the screen, can I return it and cancel the contract?

Try doing it with a new motor car! People need to understand the consequences of entering into a contract. The time to reflect is before you buy.

If people checked the signal out, read users' reviews on the phone they want, tried it out in the shop and reflected on whether or not they could still afford the monthly payment if they lost their job, then the forum would have far fewer posts.

This may seem harsh, but it is reality.

Unless you are 100% sure, go PAYG or sim free and remember the latest phones are tomorrow's bangers.

maxtweenie

*Anon* wrote: »

Is there not a 'cooling off period'? hmm.

As explained above, not if it's bought instore.

TheEffect

Looks like an expensive mistake, considering they want £960 to cancel the contract now.

DarkConvict

Guys_Dad wrote: »

Try doing it with a new motor car! People need to understand the consequences of entering into a contract. The time to reflect is before you buy.

If people checked the signal out, read users' reviews on the phone they want, tried it out in the shop and reflected on whether or not they could still afford the monthly payment if they lost their job, then the forum would have far fewer posts.

This may seem harsh, but it is reality.

Unless you are 100% sure, go PAYG or sim free and remember the latest phones are tomorrow's bangers.

Its harsh but i agree, i went around and tried the phones before going into a contract.

Try taking it back and say you are not happy with the phone, you maybe able to switch phones.