On Vodafone Contract - Phone Broken - Refuse To Change - Please Help

OneADay

Climate Change? Is the Earth getting wet.

If they said "climate change", that usually refers to going out walking rain but you could easily soak your hands in the sink and pick up the phone and damage it. Its still a user fault.

gjchester

mazza111 wrote: »

errr and the letter from vodafone that states it's due to Climate Change? Surely that makes it a non mobile phone, therefore not fit for the purpose it was bought?

Will get the letter from my daughter to get the exact wording.

May be climatic change, ie they mean condensation, That can happen but you need to do it a LOT to get the strips to change. Most likely it's been out in the rain (either in use whilst raining or in a not too waterproof pocket) or left somewhere damp.

DarkConvict

The problem with this water strips is they can change when no water damage is present, and when a fault occurs, i.e. say the screen won't turn on, if they see the water strip has changed they will say water damage and either return or dispose of the phone. Even when water did not cause the problem.

mazza111

Yes they are implying condensation from going from warm house to it being cold outside. The phone has been kept in a waterproof coat pocket when outside, so much so that I laugh at her with her leopard print waterproof coat on and her bleached blonde hair, she looks like a young Bet Lynch :rotfl:She even wears it when it's just cold outside cos she loves the coat so much. Anyway, we know it hasn't been near water, been used in the rain etc etc etc. Surely it would be up to the manufacturer to prove otherwise as the phone is only 3-4 months old? Failing that we will look at what's covered under her phone insurance, just seems a bit daft that she has to use her insurance for a phone that's that age.

It's actually very typical, my daughter has been after this phone for a while (Samsung Tocco), every other cheap phone she has had, she hasn't looked after, dropped, u name it. This one she has treated with kid gloves and that's what happens. Murphy's law.

mazza111

gjchester wrote: »

May be climatic change, ie they mean condensation, That can happen but you need to do it a LOT to get the strips to change. Most likely it's been out in the rain (either in use whilst raining or in a not too waterproof pocket) or left somewhere damp.

hehe. we live in scotland, our weather is never the same two days in a row :rotfl:

ellas9602

The very same happened to me recently. It seems to be an easy get out for Vodafone. Can anyone recommend a handset I could purchase compatible with my voda contact sim, cheap as possible?

I've searched online but the cheapest i could find was £70 and I'm only in contact for 2 more months

TIA

Whitewillow_2

have you tried contacting sony directly? if the phones in warentty they will help, if its not they will quote you for repair, bypass vodaphone completly if they cant help!

Whitewillow_2

sorry sony erricsson

gjchester

Whitewillow wrote: »

have you tried contacting sony directly? if the phones in warentty they will help, if its not they will quote you for repair, bypass vodaphone completly if they cant help!

If it 's water damaged it's water damaged. SE will check the strips too and declare it to be a chargable repair too.