return my iphone to carphone warehouse

ian_ditch

Hi all

I bought my iphone from carphone warehouse a few weeks back, but it keeps showing a white screen and i feel that this is faulty and that i want to get my money back and wait until they sort this problem until buying another one.

i have googled their returns policy here: carphonewarehouse.com/support/repairs-insurance-lost-and-stolen/faults-repairs

and it says 'We'll happily exchange your handset, if bought from Carphone Warehouse and develops a manufacturer fault within 28 days of you buying it'


now, this is a new phone and if you ask in their shop they tell you that there are none available in the country so my question is that if they can't supply a replacement phone now can i claim my money back?

i need to sort this on saturday as the 28th day is on monday.

please help me.

CG19a

You might just have to take the phone into the store, and wait for until they can source a new one to replace it for you.

My O/H had an iphone from CPW and he made an insurance claim on it, but they didn't have any phone to exchange with there and then. After a couple of days we had a phone call asking us to come pick up his new phone.

watcherman

Take it to an Apple Store, they'll investigate and if it is faulty will usually give you a replacement there and then.