Apple customer service

GoldenGirl25

Marty J you need to get over yourself and your head out of apples !!!!...

Firstly I’m not a pushover and I don’t have to be thankful for something that I have paid for in the first place.

The reason why the delivery address was changed was because I was made redundant with a weeks notice and had to leave Manchester within days. I told apple this as soon as I found out. The change of address was made at least 14 days before the estimated delivery date apple gave me.

I rang apple twice to confirm the change of address and they 100% promised it would go to Birmingham and not to worry. Apple didn’t have the decency to tell me it was delivered to Manchester I had to contact them to find out what was going on after my flat mate contacted me. I have high standards and after shelling out £1,000 I expect decent customer service and for Apple to live up to their promises


Yes I have moaned and winged in my 2 threads… Like anybody else would if your have been waiting a month since ordering a new laptop and have been messed around so much.

If you bothered to read the update properly, the laptop will be delivered to me on Tuesday. The whole point of a consumer website is to share experiences good and bad and this is my experience of apple…

GoldenGirl25

Halloway your comment is just lame...You dont know anything about me or my flatmate but feel the need to attack me over a forum

Halloway

GoldenGirl25 wrote: »

Halloway your comment is just lame...You dont know anything about me or my flatmate but feel the need to attack me over a forum

You have to ask yourself why your ex-flatmate is unwilling to help you. I ask myself why, with £70 in your pocket, you seem unable to organise getting yourself from one part of Manchester to another. Why, I wonder, are you so unwilling to go to the flat where you used to live?

'Reading between the lines' is a terribly useful skill.

Marty_J

GoldenGirl25 wrote: »

Marty J you need to get over yourself and your head out of apples !!!!...

Firstly I’m not a pushover and I don’t have to be thankful for something that I have paid for in the first place.

The reason why the delivery address was changed was because I was made redundant with a weeks notice and had to leave Manchester within days. I told apple this as soon as I found out. The change of address was made at least 14 days before the estimated delivery date apple gave me.

I rang apple twice to confirm the change of address and they 100% promised it would go to Birmingham and not to worry. Apple didn’t have the decency to tell me it was delivered to Manchester I had to contact them to find out what was going on after my flat mate contacted me. I have high standards and after shelling out £1,000 I expect decent customer service and for Apple to live up to their promises


Yes I have moaned and winged in my 2 threads… Like anybody else would if your have been waiting a month since ordering a new laptop and have been messed around so much.

If you bothered to read the update properly, the laptop will be delivered to me on Tuesday. The whole point of a consumer website is to share experiences good and bad and this is my experience of apple…

Look, I get that you're annoyed, angry, upset, disappointed, and all the rest of it. I'm sure that what with being made redundant, it feels like it's one thing after another. Despite what you may think though, I sympathise with you. I imagine I would be annoyed too, but these things happen.

Apple have gone out of their way to try and enable you to get your laptop, and they did it for no other reason than to make sure you're satisfied. That's why they are consistently rated as having the best customer service in the PC industry by quite a considerable margin. If you had ordered from Dell or PC World, there's a good chance they would have told you that you were on your own.

Good customer service doesn't mean things will never go wrong, it means they get sorted when they do. Apple have been very reasonable in their efforts to rectify the error; perhaps when you aren't quite so annoyed about it all, you'll be able to see that.

Sput2001

...they did it for no other reason than to make sure you're satisfied.

And because they messed up, of course.

Marty_J

NickMidgley wrote: »

And because they messed up, of course.

And of course, they were supplied with, as it turned out for reason beyond anyone's control, the incorrect address when the order was placed.

Not that I don't appreciate your efforts to stir things up though.

Sput2001

And of course, they were supplied with, as it turned out for reason beyond anyone's control, the incorrect address when the order was placed.

No. They were supplied with the correct address. Twice.

They should have either delivered it to the right place, or told her it was too late to change it when she contacted them.

nobby24

If I ordered a lovely new Apple laptop and it was delivered to the wrong address, I'd go round to the wrong address and collect the same day!



PS: Sorry about your redundancy, hope it's not for long.

totalsolutions

O0000000000

isofa

Can this thread be awarded time waster of the year? A company makes an error (which appears to initially have stemmed from the customer supplying incorrect details), it apologises and gives compensation, actually a huge amount for the problem caused, £70 because they delivered to the initial address 15 minutes away from the customer.

Yet the customer is still complaining, on 2 separate threads. Why oh why waste the time? I'm sorry to hear you've lost your job, but surely you should be spending every waking minute proactive looking for a new one, rather than wasting your precious time here.

You can't please all the people, all of the time. But when a company does the right thing and the customer still complains, it's the customer who need to ask some serious questions about their behaviour. If a lesser company had done this, they would have washed their hands of it, and you certainly wouldn't have got £70 in your pocket. What more do you want?

Put it down to experience, think yourself lucky to have a bit of extra cash, and move on before you become bitter.