Help!! Laptop keeps getting blue screen of death!

looby75

For the last couple of weeks my sons laptop keeps blue screening and restarting. It happens totally randomly sometimes it will be fine all day then next it will do it 2 or 3 times a day. It never coincides with anything in particular.

Any ideas what could be causing the problem.

This is the error message he got when the laptop restarted after the last shut down.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 00000000
BCP2: 00000002
BCP3: 00000000
BCP4: 87CD6855
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini093009-01.dmp
C:\Users\Helen\AppData\Local\Temp\WER-120588-0.sysdata.xml
C:\Users\Helen\AppData\Local\Temp\WERDAB4.tmp.version.txt

Thanks in advance for any help

asininity

Try and run some scans with Superantispyware and Malwarebytes. What security do you have on the laptop, ie antivirus, firewall etc. I take it its vista.

looby75

Yes it is Vista, it has Avast antivirus and Spywareblaster, I thought it had another firewall on but it seems to be running on just the windows/microsoft firewall.

I've run Malwarebytes and it hasn't come up with anything, I'll try the superantispyware now.

-TangleFoot-

How do you feel about debugging?

looby75

-TangleFoot- wrote: »

How do you feel about debugging?

:eek::eek::eek::eek: that looks a bit too complicated for me....I think ds will have to take his laptop over to his dad to look at.

asininity

I would update to service pack 2 and make sure windows is completely up-to-date after than.

looby75

I think service pack 2 is installed, is there anyway I can find out for sure?

We install every update windows tells us to.

-TangleFoot-

looby75 wrote: »

I think service pack 2 is installed, is there anyway I can find out for sure?

Certainly - open the Start Menu, right-click Computer and select Properties. Alternatively, press the following keys on your keyboard:

looby75

thanks, apparently we are still on service pack1 I'll install 2 now

Wow you lot are brilliant on the techies board

-TangleFoot-

looby75 wrote: »

apparently we are still on service pack1

Is that 32-bit or 64-bit?

looby75

-TangleFoot- wrote: »

Is that 32-bit or 64-bit?

I have absolutely no idea



ooooh edit.....I've found it, it's 32-bit.