Appliance Warranty/Insurance

Wiredcharlie

I've just bought a Beko Fridge/Freezer from Very.co.uk at a significant saving to the High Street. It has a one year manufacturers warranty.

Is it possible to extend this warranty to five years for the money I've saved - £65?

Much appreciated

Tony

ormus

why?
..........

27col

Never bought an extended warranty in my life and I never will. Save the money.What's more I have never needed to use any warranty in all the years that I have been buying household stuff. A salesman tried to sell me a warranty the other day for a cheap kettle. The cost was nearly cost of the kettle. I could have bought a kettle and a spare for less money than one kettle and a warranty.

andrew-b

why beko??!!!

Is it too late to cancel the order and buy a decent make? You'd have been better off putting your money towards a better brand TBH.

If you do a forum search you'll see why i'm giving this advice!

Andy

Wiredcharlie

Thanks guys. Not a single answer actually addressed the question. :rolleyes:

I would have preferred to have bought a Bosch or whatever but it would appear that this F/F is unique in offering 111 litres (net) of freezer space.

http://www.very.co.uk/rf/vry/p.do?D=591572317&SNtk=generic_search&thisprod=591572317&Ntk=group_search&SNtt=CDA565FS&Nu=this_product&N=0&Ntt=591572317&Dx=mode+matchall&Np=1&product=591572317&Nty=1&Ntx=mode%20matchallpartial&SNu=pca_id

andrew-b

Ok if you searched you'll find i have one of these beasts (v.similar model to the one you link to) and it died after 54 weeks. After alot of persistence with their customer disservice i did actually get a free repair (new compressor) but we lost a whole freezer full of food and was without it for a week or so. Fine when it works but good luck when it doesnt! The attitude of beko customer service is they couldn't care less. An extended warranty is only really worth it if the fridge/freezer goes wrong obviously. Noone can tell you that for sure and to be fair you might get a few years out of it with no prob. If you leave it for now in a year's time assuming you return the warranty card an envelope will land on your doormat from Beko (well domestic& general on their behalf i think) offering you extended warranty..think they'll try flog you the same warranty now too. Don't recall the cost unfortunately.

Incidentally like you we picked our beko f/f based on it having a bigger capacity than Bosch, zanussi, hoover etc. Next time we'll probably get a zanussi or maybe a bosch. We got this one

Annoys me everytime i see eastenders and see a Beko in the queen vic kitchen..i wonder if it actually works!

Andy

Wiredcharlie

Thank you Andrew, that explains your earlier comment. I did a search prior to buying and found this:
http://forums.moneysavingexpert.com/showpost.html?p=24185083&postcount=3
"Beko, Liebherr, LG, Neff and Bosch all deliver reliability scores of 91% or above"

I also read somewhere that Beko presently have the biggest market share of fridge/freezers in the UK.

The problem with searching for "poor reliability" is that you will always find it! People (quite rightly) kick off when they are let down by a product. The more of a particular product that there are, the more likely you are to find problems by searching for them!

In terms of reliability, peace of mind etc, I would have preferred to have spent a little more on, say, a Bosch or a Zanussi. But they simply do not make the product I wanted to buy! (The Beko replaces a Zanussi frost free f/f that we have had for about 15 years with not a single problem; until now. I have spent the last 3 years wishing it would go wrong because it accounted for 25% of my electricity bill!)

So, I am where I am. I bought the cheap product because it most accurately fits my requirements and the comment above suggests that they are as reliable as Bosch. But because it is cheap it may not be as repairable and therefore I was interested to know if I could cost effectively offset the small risk of a premature write off or expensive repair.

Tony

andrew-b

Well if the worst happens and the compressor dies out of warranty and you can't manage to get a freebie repair like i did then it would cost you a couple of hundred quid at least (the independent refrigeration engineer told me this). That's more than the cost of the extended warranty but still less than cost of a replacement. If they hadn't repaired it i would have gone to buy a new fridge/freezer instead. So in that case yes the extended warranty is worth it ..if your happy to take your chances with a repair or happy to accept a replacement Beko F/f.

As it turned out if i'd bought the extended warranty i would have been wasting my money as i managed to convince them to repair it anyway! Next time it goes wrong i'll simply order a replacement made by someone else!

Either way if you do take out the extended warranty read the small print carefully and check what your covered for and what happens if you do have to claim against it and any conditions attached. Incidentally also check your house contents insurance..i'd assumed if my fridge/freezer failed the food contents was covered - as it turned out only our freezer contents was covered..not the fridge. We ended up throwing about £80 worth of food of which about half was in the freezer and the insurance excess didn't cover!

Generally the best advice (as recommended by Martin himself) with extended warranties is to self-insure - put the money aside in the bank you would have paid for the extended warranty. If you pool together all the money you would have paid for extended warranties on appliances around the house it's quite likely you'll have enough set aside to replace/repair when an appliance goes wrong.. of course by sod's law they'll invariably all go wrong at the same time but such is life!! That assumes you can actually afford to put the money aside though!

Take reviews on the internet though with a pinch of salt as they don't always reflect the product properly....the reviews on revoo (linked to via currys website) for mine appear mainly ok and there's even a good review from me in amongst there...but curry's sent me a link to leave a review shortly after purchase (think there was incentive too of prizes or something)...not a year later which would be a very different story! I did however at the time of purchase find one or two reviews elsewhere mentioning failed compressors..i wasn't put off because the majority of comments were ok.

Anyway hopefully you won't have the same problems i did and you'll get a couple of years trouble free usage out of it! I hope i won't have to say i told you so!

Andy

scroogeboy

I was also looking for a similar arrangement. Buy something cheap and then use the saving to cover the applicance up to 5 years. And let's face it a fridge is something that keeps food cold - it's a commodity product

I have never bought such a warranty before but in the case of certain appliances - washing machines, tumble dryers, dishwashers, fridge freezers - there is a major risk of the thing dying fairly rapidly. Just have a look at reviewcentre for evidence of a lot of unhappy punters.

If you spend say £400-500 on a washer and it lasts 2-3 years you would feel sick.

The mantra of don't buy a warranty is not much help here - of course we wouldn't buy one for a kettle or TV - so does anyone out there have experience of third party warranties? Thanks very much if you can help

ormus

apart from a few special items (very expensive TV maybe?) dont touch warranties with a barge pole.
certainly never for common products/items less than say 500 quid.

georgeblack54

Hi All,

I am an electronic gadgets freaky person, have loads of them. Some of them are not covered under any extended warranty for which I am quite concerned. Can anyone please refer me a good place from where I can get extended warranties. I don't want any of my item to go into trash just because of high repairing costs which i cannot afford. Its better to take extended warranty, what do you guys suggest??