Where's the login page to see my primus bills?

in Phones & TV
12 replies 8.9K views
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  • edited 1 October 2009 at 7:20PM
    erberb Forumite
    545 Posts
    Part of the Furniture 100 Posts Combo Breaker
    ✭✭
    edited 1 October 2009 at 7:20PM
    Ok I have got access now and checked the bill.

    My previous bill had a credit of £7.08 and on this bill Primus have made a one off charge of the £7.08 and then charged for my calls for this month.

    I rang them and they said sorry a mistake has been made and they will restore the credit of £7.08 on my next bill.

    I will be checking this to make sure they do.

    Suggest everybody checks their bill to make sure it has not suffered from Primus mistakes.
    Regards
    erb :)
  • edited 21 October 2009 at 5:19PM
    johnniegifjohnniegif Forumite
    127 Posts
    Part of the Furniture 100 Posts Combo Breaker
    edited 21 October 2009 at 5:19PM
    Finally received notification of my first bill since March 2009. I am now able to login to my account and see that the period 15th Jan 2009 - 14th Sep 2009 has cost me a miserly 7 pence. I was a little concerned after recently reading someone post that Primus had cut free calls from 90 to 30/60 minutes but all free calls are showing as 01:30:00 as expected.

    It seems my Orchid dialler is doing a sterling job of redirecting calls to the appropriate provider :)

    Edit: actually on closer inspection, although the bill is for the period covering 1501209 to 140909, the detail only shows calls from 170809 - 140909, so there is a mixup somewhere in their billing system.
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