BT charge for leaving contract. any advice?

diaboliquesaint

I called BT last week to ask what my options were after they limited my speeds (the usual 100gb p/month cap), the guy was very nice and helpful and I had the impression that because I had a complaint about speeds and not being informed, I could leave and be given a MAC code and not have to pay anything. I said fair enough and I would look into other internet and call back. I called them today and they said they will charge me for the remaining 10 months. I think this is really unfair as I wasn't aware at all of how low this 'fair usage' charge would be. We are both heavy internet users so 100gb just isn't enough. If I'd know it was 100gb then I would never have joined in the first place.
Has anyone had any luck with complaining and having the charges waived? There's no way I am going to pay this and we have a young baby so money isn't exactly free flowing right now.

Thanks!

mrochester

The contract is likely to be subject to a fair use policy, and even you've got to admit that 100gb is a lot more than your fair share - infact it's obscenely excessive in my opinion. The terms of your contract that you agreed to abide by allow BT to take this action against you due to your usage, so you'll just have to swallow it and drastically cut your future usage otherwise you may find yourself cut off completely but still paying for the service.

Farway

You may also find most providers have fair use policies, and unless you really want to pay lots more you will always come across this

del1001

diaboliquesaint wrote: »

I think this is really unfair as I wasn't aware at all of how low this 'fair usage' charge would be. We are both heavy internet users so 100gb just isn't enough. If I'd know it was 100gb then I would never have joined in the first place.

100gb per month, low, you cannot be serious, I'm surprised BT haven't pulled the plug on you.

If you really want to get out of your contract with them just carry on downloading the way you are, I'd think it will only be a matter of time before they terminate your contract.

diaboliquesaint

I can assure you all that there would be 1000s of people saying the same as me. There are 2 heavy internet users in the house and BT say they offer 'unlimited' broadband. Some people have 20mb connections which would offer 2mb per second download speeds...WHY would they offer that and then cap them at 100gb? It wouldn't take long for an average downloader to go over that amount per month so no, it is not excessive. They should advertise as 100gb per month instead of 'unlimited'.

I'm still wondering if anybody has had any luck with them, apart from saying 'no, of course not, you are being excessive, etc etc'

Thanks

mrochester

diaboliquesaint wrote: »

I can assure you all that there would be 1000s of people saying the same as me. There are 2 heavy internet users in the house and BT say they offer 'unlimited' broadband. Some people have 20mb connections which would offer 2mb per second download speeds...WHY would they offer that and then cap them at 100gb? It wouldn't take long for an average downloader to go over that amount per month so no, it is not excessive. They should advertise as 100gb per month instead of 'unlimited'.

I'm still wondering if anybody has had any luck with them, apart from saying 'no, of course not, you are being excessive, etc etc'

Thanks

It's unlimited, but with a fair use policy. That means if your usage is deemed to be having a negative effect on the network, then BT can take action to protect it's network and the experience of their other customers. Unsurprisingly, your sucking of so much bandwidth has been deemed excessive , and so BT have taken that action. It's all within your Terms and Conditions you agreed to.

jobysp

You could get them to listen to the initial call, and if proven that he said you could cancel with no charge - then they have to oblige it.

I've just been through a similar thing and after 3 weeks of arguing, my contract was cancelled with no cancellation charges.

Getting them to give you a correct MAC code is another story