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Problem with British Gas electricity billing from 2 years ago
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Can anyone help advise me please? Sorry this may take a while to explain.
We moved into our home 2 years ago which is supplied by British Gas for gas and electricity and gave them meter readings. We received both account numbers.
I paid the quarterly bills as they arrived, but after 9 months realised I had only been paying gas bills. No electricity bills had arrived.
I phoned in July 2008 to report this and was told the electricity meter was recorded as being out of service and that the matter would be dealt with but could take up to 3 months.
In January 2009 (by this time we were using e-billing) both our gas and electricity accounts were reset to starting in July (which put the gas account in credit) and we were incorrectly recorded as having been on the standard tariff all this time. After spending a lot of time on the phone to customer services in Southampton I paid the amount requested for electricity and got click energy 6 back dated to July (still not correct because we had been on a cheaper tariff before that). No-one could tell us what was going to happen next.
Bills later arrived for the occupier for the earlier period that had been wiped off my record. This was now for a different account number. Our account numbers had been changed. We phoned BG to pay these in the hopes we would resolve this matter once and for all even though it would leave us out of pocket and were told to ignore any correspondence to the occupier from BG.
There was one letter from a legal sounding company several months ago asking us to phone an 0870 number which I ignored as unreasonable.
Yesterday a letter arrived from LCS regarding an investigation into the utility supply at our address and asking us to supply information.
I'm not willing to reply to this - I have never heard of them and don't have a contract with them. British Gas should be the ones sorting this out.
We feel that we have 2 options at this point
1) ignore anything that comes through about this unless from British Gas themselves.
2) write a strongly worded complaint letter to British Gas enclosing the letter from LCS.
Does anyone have a recommendation and if option 2 is recommended, is there a template I can use & what would be reasonable to set out as my demands and timescale for these to be met e.g. full statement of any moneys owing in writing within 14 days?
Thank you!
We moved into our home 2 years ago which is supplied by British Gas for gas and electricity and gave them meter readings. We received both account numbers.
I paid the quarterly bills as they arrived, but after 9 months realised I had only been paying gas bills. No electricity bills had arrived.
I phoned in July 2008 to report this and was told the electricity meter was recorded as being out of service and that the matter would be dealt with but could take up to 3 months.
In January 2009 (by this time we were using e-billing) both our gas and electricity accounts were reset to starting in July (which put the gas account in credit) and we were incorrectly recorded as having been on the standard tariff all this time. After spending a lot of time on the phone to customer services in Southampton I paid the amount requested for electricity and got click energy 6 back dated to July (still not correct because we had been on a cheaper tariff before that). No-one could tell us what was going to happen next.
Bills later arrived for the occupier for the earlier period that had been wiped off my record. This was now for a different account number. Our account numbers had been changed. We phoned BG to pay these in the hopes we would resolve this matter once and for all even though it would leave us out of pocket and were told to ignore any correspondence to the occupier from BG.
There was one letter from a legal sounding company several months ago asking us to phone an 0870 number which I ignored as unreasonable.
Yesterday a letter arrived from LCS regarding an investigation into the utility supply at our address and asking us to supply information.
I'm not willing to reply to this - I have never heard of them and don't have a contract with them. British Gas should be the ones sorting this out.
We feel that we have 2 options at this point
1) ignore anything that comes through about this unless from British Gas themselves.
2) write a strongly worded complaint letter to British Gas enclosing the letter from LCS.
Does anyone have a recommendation and if option 2 is recommended, is there a template I can use & what would be reasonable to set out as my demands and timescale for these to be met e.g. full statement of any moneys owing in writing within 14 days?
Thank you!
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Can anyone advise? Thanks0
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