Pigsback - Free Gifts for Clicks

Snapdragon

Darraghd wrote:

Thanks for pointing that out. As I've noted before, normally the first person to email us at [EMAIL="postmaster@pigsback.com"]postmaster@pigsback.com[/EMAIL] will be credited PiggyPoints for their help. Dizzie, if you PM me I'll bypass this for once and credit your PiggyBank as a thank you.

Cheers

Darragh

Darragh, I emailed postmaster a couple of weeks ago to let the team know of a discrepancy with the wow-woman offer - the shop & earn menu says 10% whereas the wow-woman page says 100points.
I received a thanks email from rachel confirming that the wow-woman page was wrong and needed updating, but certainly wasn't offered any piggy points for pointing it out. I think the discrepancy might put people off ordering since they don't know what points they'll get. The page is still wrong.

Once I got confirmation that it was 10%, I placed an order but didn't get 10% or even 100 points. I got precisely nothing so have decided not to bother with any further orders.

CharleneUK

droopsnout wrote:

Me, too.

There will always be a small number of people who cannot be satisfied by any company's CS staff. However, the number of complaints on these threads about responses from PB CS staff does give me some concern.

I do not think for a moment that the staff there have any intention of causing offence, but it may be that on the odd occasion the wording of a reply is not quite what it should be.

I know we here are amateurs, and they are pros, but haven't we all expressed a forum posting a little clumsily at one time or another. Or posted something that "sounded right" in our heads, but which in reality could be taken a different way by another reader?

Maybe that happens from time to time in a busy CS department.

Good point.

cheesylou

jules-2005 wrote:

No it's not a scam and yes it is worth doing. If you read page 1 of the thread it will tell you all you need to know. All the answers to the quizzes where you can win points are posted just after midnight and all the points sign ups and clickthroughs are posted on here as and when we find them.

Thanks Jules! I have signed up and hopefully will start reaping the benefits soon!:rotfl:

Indispensable_Hobbes

Trying to claim a reward and I'm getting this message:

There appears to be a problem with your code, please check the code that you received to your mobile phone and enter it again.

Even though you may have previously mobile validated your account with us, this step has been re-introduced for all members, as part of the Reward ordering process. This is in the interest of member account security and won't take long.

A validation code has been sent to your mobile phone (the phone which you successfully used previously for this account). When you receive the code, all you need to do is enter it in the space below. This will validate your account and complete the order process.

Remember, please be patient as it may take a minute or two for the code to be delivered to your phone!

I'm entering the number that I received on my phone ???

Any ideas?

jules-2005

I would drop pigsback an email in the morning explaining that your code doesn't work. I 'm fairly sure they can verify you via email if need be.

Edna_Bucket_2

Darraghd wrote:

...You also need to look at the way some companies are choosing to deal with things (one that I'm really interested in seeing how this is taken...) Have a look at Seth Godin's blog. He is one of the foremost thinkers online at the moment (to call him an Internet Guru is a complete underestimate of his wisdom) and he has some great, provoking and interesting thoughts. This one I was intrigued by, and can see the wisdom in:

http://sethgodin.typepad.com/seths_blog/2006/04/the_customer_is.html

Perhaps I'm just ignorant (I'm sure I am) but I haven't come across this guy before, but if that blog is typical, do you know if he has ever been sued for plagiarism Darragh?

I read that self same comment - more or less identical, many years ago. I can't now remember the original place or author but at the time I thought "what a jerk" - which is why I remembered it! (So this SG geezer hopefully has some wiser original thoughts if he is some kind of "Guru")

Don't get me wrong - the sentiment is quite correct, and I have indeed "fired" clients myself in the past. BUT that's in the offline world, where you can see, touch, interact with these customers - basically use all the senses to see if they are genuinely more trouble than they are worth and make an informed decision.

IMHO that is a VERY dangerous strategy to adopt online, and I think your "Guru" plays a very dangerous game with his second hand advice. As you simply cannot tell from an online aggravated comment, such as the ones we have here, whether those are customers are ones you want or not, it is wiser not just to "move on" as you say, but to adopt another age old customer service rule.

That is that if you can try to turn every complaint into satisfaction, those complainants become more loyal customers than those who have never complained.

Simple and proven test - and holds good online and offline.

jules-2005

droopsnout wrote:

At risk of making myself very unpopular here, I'll just say that it is warm and bright today, if not exactly sunny. No rain forecast for at least the next ten days, which is a problem for us gardeners.

I'm glad we are having such lousy weather at the moment. My garden is loving it. ner ner ner ner ner LOL

droopsnout

jules-2005 wrote:

I'm glad we are having such lousy weather at the moment. My garden is loving it. ner ner ner ner ner LOL

LOL! Any more of that and I'll have to try to beat you to the crossword solution tonight!

JailhouseBabe

Tuesday's Quiz answers


Ticketmaster:
Who wrote Pilgrims Progress?
Answer: John Bunyan

Spotlight:
What has Niicole’s ex-husband Tom Cruise named his new baby?
Answer: Suri

Rustler's:
Who won the English Championship playoff final?
Answer: Watford

Money Matters:
Which country registered with the International Monetary fund has the lowest Gross Domestic Product?
Answer: Mynamar

studentloan

Rustler's
http://www.pigsback.com/offers/547619045/default.asp

A:watford


Spotlight
http://www.pigsback.com/offers/515804470/default.asp
suri




Ticketmaster
http://www.pigsback.com/offers/992443264/default.asp
john bunyan


Money Matters
http://www.pigsback.com/offers/28449655/default.asp
myanmar