E: 25/12 GUESS Mystery mix up Magic FM win upto £21,600

bunn

thanks wildcath

rach29

simon31leeds wrote: »

In respect of that one here's the reply from Magic who I wrote to on Friday. There are other major ongoing queries and concerns that I have also raised, that I have been pledged on a response on by 5pm today so will update you further as/when these are received:

At this stage I can confidently allay your fears in that there have indeed been multiple selections from the database, but these selections in no way illustrate a pattern or a process that could be defined as anything other than random.

The system we use with an independent agency is robust and is widely accepted as such. Any duplication of selections may have occured earlier in the promotion when registrations were off a very low base - therefore with only a few hundred names in the system it was more likely that names could repeat.

The agency used to build and implement the site is certified to conduct competitions in this manner.

I will write to you fully by 5pm on Monday when I have had the time to gather information from our digital department and the external agency.

Ok it was Simon32leeds. Don't think he's been on for a while so still not sure who we should contact

big-blue-eyes

kirkeastment wrote: »

its the same last 4 digits of their phone number too, so its not that

Hadn't noticed that!

rach29

Thanks guys for making contact. I never thought of doing it that way (note to self... don't over complicate things) :rotfl:

lisa88mph

its now changed.

ALAADDLNRUAH-7056

bunn

alaaddlnruah-7056

rach29

But it should be £30 shouldn't it? so whatever has gone wrong has done ALAADDLNRUAH-7056 out of a tenner.

zippie01

ALAADDLNRUAH-7056

£20

Seems ok now !

dti2k

No, its just gone back to 20 minutes with the same name again

lisa88mph

same name again grrrrrrr