NHS eye test - mistake

Ames

Hi all,

I had an eye test at Boots last week, and yesterday picked up my new glasses, which I bought from specsavers. I'm short sighted.

I think there's been a mistake though, I just can't get used to the new, stronger lenses. It's ok when I'm looking at something, but when I'm walking around the floor keeps looking curved, I feel like I'm seasick all the time. As the NHS voucher only allows for one eye test a year, will I have to pay for a new one myself? And what about buying new glasses? I'm hoping they'll settle down and I'll get used to it in a few days, but if not I'm going to have to do something.

I suppose it's also complicated by using two companies - each could say it's the other one's fault.

Witchfinder_General

Surely you still have your old pair of bins? Can't you wear them until you get yourself sorted?

ellies_angel

I would be going back to boots to get them to recheck your eye test and make sure the perscription is correct and then I would go to specsavers and make sure that they have got the correct perscription on your glasses (or the other way round) you should not have to pay for another eye test. One or the other is incorrect.

Ames

Thanks. I'm happy to wear the old ones, but if my prescription has changed (it was two and a half years since my last test) I need to wear the right script.

I'll go speak to Boots as soon as I can, and give it a couple of days to settle down.

Mojisola

Go back to them and tell them the problems. They should sort it out without any more payment. You may only need time to get used to the new glasses but, if not, they should change them.

I had a problem with glasses I got from Boots. They did another eye test and gave me different lenses without paying any extra.

Ames

Cool, I'll go speak to them, can't get there till at least friday afternoon, so they should def have settled down by then if they're going to.

[Deleted User]

Ames wrote: »

Hi all,

I had an eye test at Boots last week, and yesterday picked up my new glasses, which I bought from specsavers. I'm short sighted.

I think there's been a mistake though, I just can't get used to the new, stronger lenses. It's ok when I'm looking at something, but when I'm walking around the floor keeps looking curved, I feel like I'm seasick all the time. As the NHS voucher only allows for one eye test a year, will I have to pay for a new one myself? And what about buying new glasses? I'm hoping they'll settle down and I'll get used to it in a few days, but if not I'm going to have to do something.

I suppose it's also complicated by using two companies - each could say it's the other one's fault.

My cousin is an optical adviser and said that it can take 7 - 10 days for you to get used to the lenses. The curved floor and slight nausea is because your prescription has changed quite a bit. Apparently it's due to a change in the axis - it makes straight lines seem curved but it should settle down. If not go back to Boots & Specsavers to get your prescription and lenses checked.

Ames

Thanks for that, my prescription has changed a lot. I'll give it a couple of weeks then. Thinking about it it has settled down a bit- when I first left the store with them on I was getting loads of funny looks, I think I was walking like I was drunk! It's good to know it's normal though.

[Deleted User]

I always feel about 8 foot tall for a few days when i get new stronger glasses,the NHS voucher is only avaliable every TWO years except in special circumstances

Ames

Thanks, I didn't realise it was every two years, I'll remember to ignore the one year reminder from the opticians (again).

dmg24

Ames wrote: »

Thanks, I didn't realise it was every two years, I'll remember to ignore the one year reminder from the opticians (again).

If the optician thinks that you need an annual check, you can claim for this. I have to have an annual check and have always been able to claim.