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why does laptop ask for wireless key??

larra1
larra1 Posts: 11 Forumite
in Techie Stuff
Everytime my daughter turns on laptop she has no internet connection, pc does diagnosis then asks for wireless key number. Ive got desktop and we run both pc's of bt hub. Any ideas please. Thanks.

Comments

  • Arteller
    Arteller Posts: 17 Forumite
    larra1 wrote: »
    Everytime my daughter turns on laptop she has no internet connection, pc does diagnosis then asks for wireless key number. Ive got desktop and we run both pc's of bt hub. Any ideas please. Thanks.

    Hello,

    Is the ethernet cable connected from the hub to the computer?

    Your key can be found on the sticker on the back of the hub under "WPA key".
  • larra1
    larra1 Posts: 11 Forumite
    Ethernet is connected, its not allowing us to enter key now, its saying no internet connection and your offline.


    Arteller wrote: »
    Hello,

    Is the ethernet cable connected from the hub to the computer?

    Your key can be found on the sticker on the back of the hub under "WPA key".
  • alanrowell
    alanrowell Posts: 5,390 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Is the ethernet working and enabled in the laptop. Looks to me as if the laptop can't see the ethernet connecttion and is therefore trying to use a wireless connection instead

    Have a look at "Network Connections" and see what it says
  • larra1
    larra1 Posts: 11 Forumite
    alanrowell wrote: »
    Is the ethernet working and enabled in the laptop. Looks to me as if the laptop can't see the ethernet connecttion and is therefore trying to use a wireless connection instead

    Have a look at "Network Connections" and see what it says


    Ok will do Alan, thanks.
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