Virgin Installation Question

rosegirl36

I am due to have Virgin installed and want the wireless setup, when i signed up online through Quidco, i was not given any option regarding wireless or not, i cant phone up Virgin to ask them as i might invalidate the cashback, does anyone know if the wireless router is included?

jem16

Yes it is included.

rosegirl36

Thanks for that, i was'nt sure if i had to specify i wanted a wireless router, just worried the engineer will turn up without one

jem16

All their packages now include it as standard. However my son eventually had to phone as no wireless router arrived.

If nothing arrives either at or shortly after installation I would think it would be safe to phone and ask where it is.

rosegirl36

just to make sure i want a cable wireless router not an asdl router

jem16

Virgin will send you a router compatible with their network - i.e. a cable wireless router.

robt_2

If you are 'due to have it installed' then the installers should bring everything you need. They might not set up the wireless for you though - but it is easy.

jem16

robt wrote: »

If you are 'due to have it installed' then the installers should bring everything you need.

My son's installer only brought the actual modem, not the wireless router. However that was around 18 months agao and they had only started supplying wireless routers at that point.

Tribulation

rosegirl36 wrote: »

I am due to have Virgin installed and want the wireless setup, when i signed up online through Quidco,..................., i cant phone up Virgin to ask them as i might invalidate the cashback,

I hope it doesn't.

I signed up via quidco (£150 cashback) and was told via email that I'd hear back from Virgin after 48hrs.

After over 3 days of hearing nothing I phoned Virgin, they apologised, said I should have been sent an email, but arranged the install date there and then. I mentioned quidco to him and he said that as I had applied through quidco, me phoning him up shouldn't have made any difference.