Advice needed: Unblocking 18866

red

Hi, not sure if anyone has had this problem, but we have a 18866 account that has been blocked as the card we paid on was reported stolen. Since then, a direct payment has been made but over five days ago, the account is still blocked. It may just be because of Christmas and New Year etc, but does anyone have any advice? I have emailed them but not got a reply from a few days ago. Thanks to anyone who can help!

dag_2

I don't know if this will work, but I'd suggest you try removing the phone number from the 18866 account that has been blocked. Then try setting up a new 18866 account on the same phone number.

Edinburghlass_2

Or open a new account with a mobile number and once it is opened then add the old phone number?

red

thanks for this, unfortunately i have tried to set up a new account and this has not worked. it was a genuine mistake - we had a card stopped as it was lost and then went away for a few weeks on holiday. when we returned, i set up a new account with the new credit card and assumed they would colect outstanding payments, as they did not, i made a direct payment over the internet, but the account is still blocked. i have a lot of time for 18866 (so far a very long time!) so i am not having a go at them, it is very frustrating though as we have tried to do everything right!

BaritoneUK

Hi there. This has just happened to us. I lost my card and so my new card had different details. I gave 18866 my new card details but they have blocked access to 18866. I have emailed them but not heard back yet.

I don't suppose anyone actually has a contact number for them?

red

hi, just to let you know, althought they are very slow, they do eventually reply to emails. should you find a number for them, please let me know though as it would be v helpful!

BaritoneUK

Hurrah!

Within 2 hours of posting them an email about our account being blocked we are now back on line!

My faith completely restored in 18866

oap

Hi I have just read another thread on here with a number on it, I wrote it down, +41919225431, its on here somewhere with an address as well, have a look , best wishes oap

marylee

I will be getting my new chip and pin card soon. I have got an account with 18866, please does anybody know if I need to update my account and how do it? Thanks.

oap

Hi again, just about to sign up with 18866, so have been wading through terms and conditions, amongst all this is a helpline number 0808 170 1708, have not tried it, let me know if anybody does, thanks, cheers oap