Mbna claim

bluegem

Hi,my husband has sent of the first relaim letter and got a reply from MBNA quite quickly stating that they would be in touch withn 28 days.Not long after they have phoned the house on 2 occasions asking for my husband(why do they always phone during the day when people are at work??) they are phoning back tonight apparently,should my husband request that any corresponance be done in writing.The card is an mbna platinum that has been cleared recently and he has had the card for about 7 years.
thanks in advance
x

shooby1

i am awaiting an mbna credit card claim myself, i sent it on 12th august and have had a letter asking for more time and they will be back in touch by 09th of october, i would be interested in what people suggest should they contact us by phone too

mit2

Hello . I would also be interested in the outcome of the phone call, they have called my OH during the day and he has not been in, but wont leave a return number.He wrote back in August they sent a reply saying they would contact by the 28th August followed by another reply saying they would contact by the 24th September. Would be intersting to see what happens

jwturpin

bluegem wrote: »

Hi,my husband has sent of the first relaim letter and got a reply from MBNA quite quickly stating that they would be in touch withn 28 days.Not long after they have phoned the house on 2 occasions asking for my husband(why do they always phone during the day when people are at work??) they are phoning back tonight apparently,should my husband request that any corresponance be done in writing.The card is an mbna platinum that has been cleared recently and he has had the card for about 7 years.
thanks in advance
x

MBNA called me after I wrote to them and they had replied with the standard we will contact you in 28 days. I too had my card for 7 years and had just cleared the balance.

They are calling to clarify what was in the letter. Make sure that you tell them exactly what was in the letter, don't deviate, don't add things and have it front of you when they call. Only answer the questions they ask you.

Be polite, firm and factual and don't be funny with them. I got a full refund as a result of my phone call!

JT

shooby1

thanks so much jwturpin for your reassurance i have a big feeling they are phoning to try and trip people up and i know my hubby will waffle on the phone i do all the dealings with finances and anything that needs a phonecall so heres hoping he stays on track lol

bluegem

Thanks for your reply,they were meant to phone back on Friday and did'nt bother so hopefully they will phone tonight as promised....I will let you know the outcome.
Jx

di3004

bluegem wrote: »

Hi,my husband has sent of the first relaim letter and got a reply from MBNA quite quickly stating that they would be in touch withn 28 days.Not long after they have phoned the house on 2 occasions asking for my husband(why do they always phone during the day when people are at work??) they are phoning back tonight apparently,should my husband request that any corresponance be done in writing.The card is an mbna platinum that has been cleared recently and he has had the card for about 7 years.
thanks in advance
x

Hi there

Personally yes I would suggest that you request for everything in writing, just in case you have to refer to your case at a later date.
Good luck.;)

chequeout

di3004 wrote: »

Hi there

Personally yes I would suggest that you request for everything in writing, just in case you have to refer to your case at a later date.
Good luck.;)

Totally agree with Di - in writing you have a record of everything, plus you would expect them to put some thought into writing a letter and know what they are talking about.

On the phone, you could be dealing with someone who doesn't understand / know what they are talking about in sufficient depth and could lead you on a wild goosechase. :rolleyes:

Good luck with everything.

jwturpin

di3004 wrote: »

Hi there

Personally yes I would suggest that you request for everything in writing, just in case you have to refer to your case at a later date.
Good luck.;)

Additionally, I must mention, during the phone call, I insisted that I receive in writing a summary of what was said in the phone call, and clarification that the call was indeed recorded, as they did make it very clear at the beginning that they were.

JT

bluegem

RESULT:T:T:T
hubby took the call ....we now have a cheque for £900 winging it's way our direction.

shooby1

bluegem wrote: »

RESULT:T:T:T
hubby took the call ....we now have a cheque for £900 winging it's way our direction.

wow well done what did they ask?