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buyer has opened paypal dispute
We_Laugh_Indoors
Posts: 981 Forumite
i sold an item on 28th april, it was posted on 2nd may.
the buyer says he has not received the item and has started a paypal dispute.
i have proof of postage but the buyer did not pay for a recorded service.
the only option paypal seems to give is that i refund money, but i don't want to do that as i have posted the item and i think the buyer is lying.
what can i do?
the buyer says he has not received the item and has started a paypal dispute.
i have proof of postage but the buyer did not pay for a recorded service.
the only option paypal seems to give is that i refund money, but i don't want to do that as i have posted the item and i think the buyer is lying.
what can i do?
'What's poignancy grandad?'
'It's the cordon bleu of emotions sonny'
'It's the cordon bleu of emotions sonny'
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Comments
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Unfortunately it remains your responsibility to ensure delivery, not posting of the item. You cannot win this dispute, so refund now and reclaim your losses direct from the Royal Mail.
SooI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
such a pain!! i know how you feel..
1 sol) if you have over 50 feedback, i think that u can get paypal to sort out the PAYPAL BUYER PROTECTION.!
or you can refund and the buyer is laughing all the way to the bank with ur money and the item!! and you can claim to Royal Mail for compensationsmile everyday...cos its free
Live everyday to the Full..cos there is no tomorrow:dance:0 -
Remember that the recorded service is for the protection of the seller, so that there is proof of the delivery of the item in cases such as this. If you don't have that proof then chances are that you're going to have to refund.Baby Year 1: Oh dear...on the move
Lily contracted Strep B Meningitis Dec 2006 :eek: Now seemingly a normal little monster. :beer:
Love to my two angels that I will never forget.0 -
grade15, it doesn't matter about feedback paypal require proof of delivery to stop the chargeback. That is the buyer protection, ie it protects the buyer against items not arriving in the post.
The seller has the protection of getting a refund from the Royal Mail.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thanks for the replies.
How would i go about claiming back from Royal Mail?'What's poignancy grandad?'
'It's the cordon bleu of emotions sonny'0 -
If you have the proof of posting from a post office...you simply fill out a form, send it off and wait.
If you don't have the proof of posting receipt.....you can't.Baby Year 1: Oh dear...on the move
Lily contracted Strep B Meningitis Dec 2006 :eek: Now seemingly a normal little monster. :beer:
Love to my two angels that I will never forget.0 -
Does anyone know the maximum limit that you can claim when you only have a PoP?0
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The maximum compensation for an item sent by ordinary mail as long as you have the certificate/proof of posting - is £32 which is = to 100 1st class stamps.
I had to make a claim last year and printed off a copy of a Paypal invoice showing how much the item I sold had sold for and included that with the compensation form. They only paid compensation on the item value and not the cost of postage too!0 -
danmanchester wrote:They only paid compensation on the item value and not the cost of postage too!
Don't get me started on that one! Infuriates me that we pay for postage, Royal mail admit to a loss and then refuse to pay out the original postage paid...grrr.
Also, I use my ebay invoices for proof of value, so my postage costs actually also include packing as well, so I lose that. double grrrr
SooI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Thanks again for all the help.'What's poignancy grandad?'
'It's the cordon bleu of emotions sonny'0
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