Everest Double Glazing.

Maadi001

I should have checked this forum before I ordered double glazing from Everest.
Although their products are probably the best on the market, their quality of installation and after sales service are a disgrace. I had 6 windows and a front door installed in December, 2008. It took 3 months for them to correct manufacturing and installation defects with the windows. The door is another matter. Everest installed a damaged door with several chips through the veneer and then refused to replace it. They also stuck the letter box on with super glue which fell off within 24 hours, and fitted the wrong glass. I contacted the GGF but Everest ignored them. Everest have refused to replace the door and consider the matter closed.
It was a very expensive lesson. Be Warned.

Seemore_2

Personally I think its not a bad idea to google any company you are considering having dealings with.

Whilst Everest may consider the matter closed, from what you have described it sounds like you are well within your rights to take the matter further if you wish.

savemoney

I wouldn't let them have a chance for any conversation that's how I feel about this sham of a company

Everest windows rubbish...... (1 2 3)
Everest double glazing cash back scheme

Kizzy001

I have everest windows and when i needed some glass replaced they were useless!! Never returned any calls/emails etc i ended up using a man out of the local newspaper who was very efficient.

Former_MSE_Dan

Hi folks,

Everest have contacted us and asked us to pass on this message, which will hopefully be of some help to you:

[FONT=&quot]From Everest Limited:[/FONT]
[FONT=&quot]We are sorry that you are not satisfied with the installation of your Everest products and would like to invite you to contact us again to see if we can resolve the situation to your satisfaction. Given that personal details are involved we can only do this directly, therefore please email "Customer_Relations 'at' everestlimited.co.uk". This email address has been specifically created in order to ensure that emails sent to it are responded to as soon as possible by a senior Everest representative. [/FONT]

Poppycat

I seem to recall Dan Everest contacted this board a few weeks back with a poster having problems and the poster came back saying that it was a empty gesture

Everest Windows getting deposit back...... posted on 19-06-2009

MSE_Dan wrote: »

Hi folks,

Everest Windows saw this thread and ask us to post the below, to hopefully get this issue sorted out.

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[FONT=&quot]From Everest Limited:[/FONT]
[FONT=&quot]We are sorry to hear that you have concerns regarding your contract for new windows. Everest is happy to answer all of your queries but given that personal details are involved we can only do this directly. Please email any questions to Customer_Relations 'at' everestlimited.co.uk and a senior representative will answer them as quickly as possible.[/FONT]


[FONT=&quot]

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[/FONT]

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techguru31 wrote: »

Already been in contact with Everest representative in regards to this and I'm sure you'll be surprised to know was not very helpful in this matter.

techguru31 wrote: »

They attempted to win the account back by knocking off 40% which later changed to 1% but I think at this point if they offered me 100% off I would not let them near my windows the most untrustworthy and lying company I have had to deal with in a very long time....just resigned to waiting for my deposit cheque back so I can get a this bad taste out of my mouth......more soon!

Poppycat

Oh an Op has not been back since posting

Maadi001

The response from Everest is a joke. I have already spoken and written to John Bridge, who is the Customer Services Manager, at the Everest Head Office. That turned out to be a complete waste of time.
I have also spoken to, and writtten to, Barclays Partner Finance. Another waste of time.
The sooner the word spreads about the shoddy service by Everest, the better.

gratefulforhelp_2

This is interesting. We have called EVEREST back to honour their guarantee.
They took a month to respond to our letter, and another month to visit.
Another month on, and we have heard nothing from their "engineer" despite telephoning the office to say we had heard nothing.

We will take this further, but the service is dreadful. I would definitely advise anyone considering a purchase to view the guarantee with healthy scepticism.

Debt_Free_Chick

Maadi001 wrote: »

I should have checked this forum before I ordered double glazing from Everest.
Although their products are probably the best on the market, their quality of installation and after sales service are a disgrace. I had 6 windows and a front door installed in December, 2008. It took 3 months for them to correct manufacturing and installation defects with the windows. The door is another matter. Everest installed a damaged door with several chips through the veneer and then refused to replace it. They also stuck the letter box on with super glue which fell off within 24 hours, and fitted the wrong glass. I contacted the GGF but Everest ignored them. Everest have refused to replace the door and consider the matter closed.
It was a very expensive lesson. Be Warned.

Struggling to see how "their products are probably the best on the market".

To be honest, they've had a bad reputation for as long as I can remember (20+ years) and I would never, ever buy from them.

savemoney

The everest guy that hounded me lost him job soon after he was a rogue salesman. I then got hounded by Everest for many years later as I was on there phone call list of potential clients, took me ages to get rid of them

In end changed number and went ex directory best move ever made