Warning for those who are switching from Scottish Power

Scottish_Power

If you've cancelled the DD instruction you will cease to qualify for the DD discount from the date we receive the cancellation notice from your bank Duggo.

As noted in my previous post, the DD instruction with us will remain live until we receive your final meter readings from your new supplier and these are used to issue your final bills and the accounts are closed.

Craig @ SP

duggo1

But Craig, I've provided meter readings for electric and switched supplier on 4th September, so I still don't understand why SP are taking a DD for electric.

Are you saying they will wait until the gas is finalised as well before issuing a final bill for both? If as you say they split the accounts why can't I have my final bill now for electric and the DD cancelled?

And I've reinstated the DD's online with my bank, but I'm still not happy about the huge credit and still paying for electric

Scottish_Power

When a change of supplier takes place the normal industry process dicatates that the new supplier must provide details of the final meter reading to the old supplier. (even if you have given this reading personally to your old supplier)

I can only assume that if you have provided your meter reading to your new supplier, that we are currently waiting for them to send this through the normal channels, hence why your account is not closed off yet.

We don't need to wait till the gas has transferred too.

Hope this clarifies things Duggo.

Craig @ SP

duggo1

Thanks for clarification. I shall contact EDF tonight. They had the figures on the 1st Sept in plenty time for the transfer on 4th September, so I can't see why SP shouldn't have them by now.

joe134

duggo1 wrote: »

Thanks for clarification. I shall contact EDF tonight. They had the figures on the 1st Sept in plenty time for the transfer on 4th September, so I can't see why SP shouldn't have them by now.

Hi,instead of Craig keeping all dissatisfied customers up to date with SP,s Bad habits, I would have thought he would have been better trying to encourage the likes of me et.al not to leave.I have just spent 30 minutes on the phone to SP to see if they can offer me an incentive to stay, been with them years, NO was the answer.Yet they are offering up to £90 cash back to "tarts".That,s what Craig should be relating back to headquarters, not spending all his time on here trying to decipher the small print that makes it difficult to leave when you don,t want to.What became of the "loyalty bonus" Craig? You reap what you sow:

Scottish_Power

Hi Joe,

As you can see from my signature, I am not here in any sort of sales capacity and in accordance with the forum rules I am not allowed to "tout" for business in any way. I am not here to convince consumers to stay, but to address any issues they have and ideally to offer some solutions to any difficulties they may be experiencing.

I'm sorry you feel unhappy with my input on the boards and also sorry that there's nothing in our current range of products that you feel will encourage you to stay with us. As always your views and those of the other posters are being fed back to the relevant business area, so they are fully aware of the points you all raise.
I can only wish you well with whoever you choose as your new supplier:beer:

Craig @ SP

keithdc

scottishpower_company_representative wrote: »

Yes Carmine is correct, any final credit balances are issued by cheque. This happens as soon as we receive final meter readings from your new supplier and your final bill is issued.

Craig @ SP

'As soon as' seems to be a slight exaggeration- took 6-7 weeks and an email to get mine!!

joe134

scottishpower_company_representative wrote: »

Hi Joe,

As you can see from my signature, I am not here in any sort of sales capacity and in accordance with the forum rules I am not allowed to "tout" for business in any way. I am not here to convince consumers to stay, but to address any issues they have and ideally to offer some solutions to any difficulties they may be experiencing.

I'm sorry you feel unhappy with my input on the boards and also sorry that there's nothing in our current range of products that you feel will encourage you to stay with us. As always your views and those of the other posters are being fed back to the relevant business area, so they are fully aware of the points you all raise.
I can only wish you well with whoever you choose as your new supplier:beer:

Craig @ SP

Hi Craig, sorry if my remarks seemed personal, as they were not meant to be.You still have not explained, as far as I know why SP terminate your A/c online so soon, as you are still a paying customer until the contract ends? At the end of the day this is a "moneysaving" site.Cheers:beer:

Dave_save

I think this thread demonstrates perfectly how the energy companies have manufactured a complex system, in order to confuse the consumer. The term Craig used there.. ''our current range of products''..... !! I presume this means the range of tarrifs and discounts and cashbacks and bandings and versions, etc etc. And here's me thinking the 'product' was actually gas and electricity.

SP aren't alone in this, but this seeks to confuse the consumer under the guise of ''delivering something tailored to meet specific customers needs''. When in fact it's designed to decieve those less able to understand. OFGEM have failed miserably to protect those out there who are going to pay SP over the odds.

Craig, you are a star for answering these queries but I agree with Joe... SP should not have removed access to historical data like this. Access should have been allowed until such time as the final accounts were agreed.

Scottish_Power

Hi Joe & Dave,

The reasons for loss of access to online accounts during the transfer process are covered in my post #7 of this thread.

We do inform customers that their access is due to be revoked in order to allow them time to take copies of any account information that they may require.

Our online service does have some limitations, however we are recognised within the industry as providing one of the best online services available. Our online energy department are aware of your views and these will prove useful as part of their ongoing efforts to continuously improve the service we are able to provide.

Craig @ SP