Sky Broadband

carcuscrae

Hi

I am thinking of moving from Tiscali Broadband to Sky Broadband has anyone here done this?

If so which is better?

Also I keep reading that you have to use the router Sky give you on their broadband service, is this true?

Thanks

penrhyn

Sky's routers have custom firmware that incorporated a user name and password.
T&Cs state that you must use their router.(There are ways round this https://www.skyuser.co.uk)
I've been happy with Sky.

McKneff

I've had Sky Broadband for about 3 years, never had any bother.
Also have Skytalk in with my package. Broadband is free along with free evening and weekend telephone calls.

lurkylurky

I've had Sky broadband base package for 2 years and am very happy with it. There are 3 of using it and whilst we don't download an awful lot there is an 11 year old who lives on MSN and we download Youtube videos from time to time. I would say beween the 3 of us we are on the internet 6-8 hours a day. I keep expecting an e-mail from Sky telling me we're exceeding our quota.

I did't have the phone as Sky have blocked call override providers (18866 etc).

carcuscrae

penrhyn wrote: »

Sky's routers have custom firmware that incorporated a user name and password.
T&Cs state that you must use their router.(There are ways round this www.skyuser.co.uk)
I've been happy with Sky.

Can someone point me to where it is in their T&C's as I had a look and couldn't find it.

If you do manage to use a different router will Sky kick you off their service and if so how can they tell you are using a different router?

Thanks

penrhyn

3. The Wireless Router

(a) As part of the Sky Broadband service Sky will supply one Wireless Router to you under this Contract.
(b)You can choose to either install your Wireless Router yourself ("Self Install") or have SHS install it for you on Sky's behalf ("Home Installation). If you choose Self Install, SHS will send your Wireless Router on Sky's behalf to your Address and you must comply fully with all reasonable installation instructions and advice that SHS or we provide to you. If you choose Home Installation you should read the terms and conditions for Home Installation (set out at the end of this Contract). You may have to pay for Home Installation. We will tell you the amount of this fee before charging you.
(c) Your Wireless Router (except the software in it) will become your property on installation if you choose Home Installation, or on delivery if you choose Self Install. The software in your Wireless Router is owned by or licensed to Sky or another member of the British Sky Broadcasting group. You must allow this software to be updated. Updates will happen automatically at no extra charge.
(d) Sky Broadband must only be accessed via your Wireless Router. Your Wireless Router is not supplied as being capable of being used to access any other Internet service.
(e) Your Wireless Router is supplied with a warranty ("Warranty") against faults arising in the first 12 months after supply.
(f) The Warranty also covers cabling and, if you choose Home Installation, installation faults. The following are not covered by the Warranty: faults arising from misuse, accidental or deliberate damage to your Wireless Router; damage arising from use of equipment that is not supplied by or on behalf of Sky for use with your Wireless Router; cosmetic damage which does not affect the functionality of your Wireless Router; computer equipment, software and cables that we or SHS did not supply to you and damage caused by events outside the reasonable control of Sky or any other member of the British Sky Broadcasting group, or its equipment suppliers.
(g) To report a fault, please call us on 08442 410 515. If a reported fault cannot be remedied by one of our engineers over the phone, then we will either repair or replace your equipment, whichever is reasonably considered to be the most proportionate. Any equipment that is replaced must be returned to us in the manner we request.
(h) Any replacement equipment supplied under the Warranty will be new or 'as new' (previously used equipment that has been refurbished by the manufacturer or its authorised agent). We will warrant any repair or replacement until the later of the end of the original 12 month warranty period or 3 months from the date it was carried out or supplied.
(i) The Warranty does not apply outside the UK, Isle of Man and the Channel Islands. It does not affect your legal rights. If you require any advice on your legal rights, you can refer to www.consumerdirect.gov.uk


Again I'd refer you to https://www.skyuser.co.uk for more information on'Other'routers