Faulty c905 problem on o2

aldridgeboy

My SE C905 has suddenly broken today..the earpiece is not working meaning I cannot hear calls. The phone is 8 months old having taken a contract out in January (been a customer on same number for 7 plus years)
I rang customer services and they were brilliant..said they would send a replacement tomorrow and I should get it by Sat. Good times!!
BUT
I then got an email a few hours later stating the C905 is out of stock so they cant send a replacement. (from looking on the o2 site they no longer stock it at all). They say I can send the phone to them and they will repair it but this is obviously going to take some time.
Can i demand another phone? I have no other handsets spare so cannot struggle through using an old handset and need a lot of the features my C905 has (decent camera and intenet etc)
I have asked for an equivalent phone to be sent with similar spec but imagine they ll say no.

Is there anything I can do? Could i threaten to cancel my contract as the phone is now not fit for purpose( Im 9 months into 18 month contract)

OneADay

Apparently its a common fault with that model. The phone has been discontinued I think (or at least thats what I have read). So it being out of stock is probably not a big surprise.

You just have to let them repair it - ask for a replacement for the time its being repaired or compensation.

aldridgeboy

ok thanks..ill try and demand a replacement handset whilst it gets fixed!!

aldridgeboy

They will not send a replacement handset! Can I request a partial refund of my rental whilst they have my handset? Surely o2 are not providing me with what I am paying for and as such are in breach of contract?

mr_taffy_2

My phone has been back for this fault 3 times. If you look at the phone with the battrey cover off you should see a cabel has come lose near the charging point. the phone will still work in loud speaker mode.

aldridgeboy

it was working on loud speaker initially but now that wont work either!!

OneADay

I don't think there is much chance of getting a replacement if they refuse - going up against brick wall.

If you have old phones lying around, use the sim with that whilst the c905 gets repaired. And if you have no old phones, well a cheap pay and go. Phone o2 and get through to complaints - might get some compensation (tenner probably).