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BT Broadband

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Hi there, my mother recently (on the 6th Sept) renewed our broadband package without me knowing, but i'm going to move in with a mate of mine who already has broadband setup. After ringing to cancel it, we have been told there would be a £140 cancellation charge) i was hoping there would be a 14/28 day leeway as with most contracts (such as loans etc) to back out of it. If there is, would anyone know of the legal jargon i could quote to the people on the other end of the phone, who i realise is just doing his job.

Any help would be really appreciated, thanks.

Comments

  • littleboo
    littleboo Posts: 1,726 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Broadband is a service, and as the service has been provided, you do not have a cooling off period.
  • Yeah unfortuantely if your contract has been renewed with BT you will have to pay the £140 or pay it through until the end of the contact. I think you get a cooling off period when you first apply but as its just a renewal from the previous contact they don't give it.
  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    if the account is in your name then they should not have let your mother do the renew
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