HP Pavilion Laptop Broken who's responsible is there anything i can do??

bigg1982

I purchased a HP Pavilion Laptop model dv6000 - 6152eu in january 2007, i paid £700 for this laptop from comet. i only had the initial 12 months warranty, anyway in august 2008 the laptop died and I found on HP's Website that this is a known fault with the motherboard (this had to be replaced due to overheating)and HP repaired it for free under an extended warranty agreement, last month my laptop died again exactly the same symptons as last time, friends have looked at it and diagnosed it as the motherboard has gone again, i contacted HP who said it is now outside of the extended warranty period of 2 years and they're not interested, i'm annoyed because i paid a lot of money for the laptop and it's only last 2 and a half years and will cost too much to be repaired, i could of brought cheaper model laptops and they'd probably have been fine, i could have brough a cheap laptop for every year i've had my one. anyways does anyone know where i stand?? on the pc advisor website they advise i may be covered by the Sale of Goods Act 1979 and that i should contact comet i just want to know do i have a leg to stand on. sorry to go on so long but need help.

billy1690_2

listen i have had a desktop since dec 3 i reported the 9500gs card has fan problems and i am still fighting with HP to fix it i got refused point blank

vyle

bigg1982 wrote: »

I purchased a HP Pavilion Laptop model dv6000 - 6152eu in january 2007, i paid £700 for this laptop from comet. i only had the initial 12 months warranty, anyway in august 2008 the laptop died and I found on HP's Website that this is a known fault with the motherboard (this had to be replaced due to overheating)and HP repaired it for free under an extended warranty agreement, last month my laptop died again exactly the same symptons as last time, friends have looked at it and diagnosed it as the motherboard has gone again, i contacted HP who said it is now outside of the extended warranty period of 2 years and they're not interested, i'm annoyed because i paid a lot of money for the laptop and it's only last 2 and a half years and will cost too much to be repaired, i could of brought cheaper model laptops and they'd probably have been fine, i could have brough a cheap laptop for every year i've had my one. anyways does anyone know where i stand?? on the pc advisor website they advise i may be covered by the Sale of Goods Act 1979 and that i should contact comet i just want to know do i have a leg to stand on. sorry to go on so long but need help.

If it's a known fault with the computer it should be easy to prove it was an inherant fault. If so, then write a letter to Comet and throw the Sale of goods act at them. Items should last for a reasonable period of time, and 2 years for a desktop certainly isn't reasonable.

give them 14 days to reply and let them know that should you hear nothing, you will proceed to the small claims court.

And Billy, you didn't buy the laptop directly from HP so it isn't their problem, it's Choice's problem as your contract is with them.

ex.astris

It may be worth you knowing that HP only extended the warranty because they identified an inherent flaw in some models. Since they will have fixed that flaw when they replaced the motherboard, you *may* have problem trying to claim that it should have lasted longer.

Also, I think it's unlikely you'd get any kind of action with only your friend's opinion on the fault, however qualified they may be. You would almost certainly need an engineers report from a reputable company.

sweep9

After reading a couple of webpages, I don't think they actually "fixed" this problem with the laptops. All they did was add an extra "wait-state" to the CPU driver on the machine to slightly slow the machine down and keep it cooler.

As previous posters have said, it's an known fault and I would throw the SOGA at Comet (SOGA is against retailer not the manufacturer) but do it formally by letter. It will take longer but you have more chance of getting a response. Don't forget to put reasonable timescales for responses in your letter and remember they are entitled to not give you the full amount back as a refund because you have had some use out of it.

olly300

OP when you send you letters to Comet make sure you use recorded delivery. If it ends up where you have to take them to court then they will not get away with arguing that they didn't receive your letters.