Anti Virus Problem

STRAWB

Hi
I have just bought mcafee 2006 i already have mcafee 2005 on my computer which installed fine but just tried to load 2006 on my laptop over 2005 but it wont let me because its telling me i have KASPERSKY ANTI VIRUS PERSONAL PRO detected on my laptop and will not let me install untill i get rid of it.
Now the problem is i tried download this KASPERSKY about a year ago but installation was incomplete and has caused me problems ever since on my laptop everytime i right click with the mouse it brings up windows installer and tries to run KASPERSKY how can i get rid of this from my laptop as its not in my add and remove programs also when i do a search no files containing KASPERSKY show up?

murk11

Hi there, check out this link it will clear all entries in your registry
http://forum.kaspersky.com/lofiversion/index.php/t8532.html
and follow instruction
Good luck p.s do a full sweep after installing proble got some nasties on there

STRAWB

not being very techie sounds quite complicated

murk11

other option is to try reinstalling Kap Av and then if the install goes OK then unistall it in the normal way

personally I would try downloading the the reg cleaner and run it
reboot then try installing the new AV software chances are it'll do the job

STRAWB

ok will give it ago how do i reboot in safe mode?

murk11

Restart the computer and before you see the windows splash screen press f8
then choose safe mode
good luck

STRAWB

Hi
Before i try thay i have just gone in to registry and searched for KASPERSKY and it has come up with one entry in a folder called KASPERSKY ANTI VIRUS the file is HKEY_CLASSES_ROOT\*\SHELLEX\CONTEXTMENUHANDLERS\KASPERSKY ANTI VIRUS
or could i just delete the folder that says KASPERSKY ANTI-VIRUS thats in the HKEY_CLASSES_ROOT in there registriy?

murk11

Be carefull in the registry !!
Trouble with manually deleteing from the registry is there will be lots of other files linked to KASPERSKY AV which may not be listed under Kaspersky

you are normally better off using the companys reg cleaners


Also before you do anything create a restore point >>

Start > All Programs > Accessories > System Tools > System restore
then create restore point

STRAWB

Ok tried starting in safe mode and running the cleaner but still mcafee is telling me i have to delete kaspersky as it conficts but this time i did a scan of the registry kaspersky appears in the installer file?

STRAWB

one good thing is when i right click on a picture instead of windowns installer coming up trying install kaspersky the normal menu comes up now which is great now just need to be able to install mcafee 2006 over my 2005?

murk11

hi strawb, Sounds like were getting there,
What antivirus software is on the laptop at the moment?
is norton still saying kaspersky on the machine