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"Computer Says No" Award to Abbey and Na

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"Computer Says No" Award to Abbey and Na

edited 30 November -1 at 1:00AM in ISAs & Tax-free Savings
2 replies 1.4K views
crankupcrankup Forumite
340 posts
Part of the Furniture Combo Breaker
edited 30 November -1 at 1:00AM in ISAs & Tax-free Savings
My old man has been meaning to open a mini cash isa for a while and finally got round to it this week. I'd suggested he check out the Nationwide and Abbey. He is not online, in his 60s and prefers to visit a branch.

1st stop - Abbey. He has an acct there already.
"I've got all my letters, ID docs, NI number etc - can I open a cash isa?"
Girl : "Umm, well, heres a form you can take away."
Dad : "Can we fill it in now? I have all my ID? I dont want to get it wrong and make extra trips."
Girl : "Well, we're a bit busy at the moment. Sorraayy."

2nd Stop. Nationwide. Same scenario.
Girl : "We can book you in next Tuesday to fill in your form."
Dad : "I'm at work Monday to Friday."
Girl stares blankly. Dad leaves.

3rd Stop - HSBC.
Girl : "No problem. Thanks for bringing all the correct docs, makes it easy and we can do it right away."

So he ended up with 4.35% - at least its monthly.

Therefore I award the Weymouth Abbey and Nationwide branches the 1st "Computer Says No" Award of 2005.

Feel free to hand out some awards - hopefully they'll be few. :-/
* "Take my advice, Dont listen to me." *
~~ Yes I've tried Google ~~
~~ Yes I've tried ebaY ~~


  • FinishrichFinishrich Forumite
    1K posts
    Part of the Furniture 500 Posts Combo Breaker PPI Party Pooper
    He could have opened a postal ISA with Abbey and it pays much better interest. 5.35%

  • blinkoblinko Forumite
    2.4K posts
    Part of the Furniture 1,000 Posts Combo Breaker
    as much as interest rates are poor at HSBC the one thing i do rate them for is there sensibility and customer service its second to none.

    im tryin to open a abbey esaver they received my application on the 20th of december and i still havent had it open, i can only sympathise with you mate
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