Sainsbury's - Name and address of someone high up to write to.

mspig

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mrcol1000

These things do happen. Unless they are going to make everything in the store of soft foam I am not sure what else they can do. It was nice of them to offer him a toy car though. That is a nice little thing to do.
By the way if you put the word sainsburys into google I am sure your question would have been answered a lot quicker than writing it all out in this website. If you want to complain about Sainsbury sticking signs on their counter and them being knocked off and accidently hurting your son you should have just posted that.

mrcol1000

You could just write to the CEO. His assistant will cascade it down to the correct person and make sure they reply. You could also write to "The Manager" and then your stores local address.
If you really do think this is a health and safety issue you should contact your local council who can inspect it and advise accordingly.

sagalout1954

mspig - just email customer services for now and give them a chance to sort it out. You can move up the ladder if nothing has been done by the time you next visit the store. Too late now, but you should also have made sure the accident was logged properly in store (assuming you didn't).

My FiL slipped on a grape in Tesco and badly bruised his hand (in his 80's), quite shaken and the staff went to find my MiL, noted it in their 'accident book', helped them load up their shopping and he managed to drive home. The staff promised to call the next day to see if he was OK - they didn't.

I was furious that no-one bothered to follow this through, they said they'd call and they should have done exactly that given the age of my in-laws. I emailed the customer services from their website and to be fair they jumped into action though I didn't make threats or hint at compensation.

They put green carpet stuff by the grapes and sent FiL some vouchers (£50 or £100, can't recall), that was a bonus as all they really had to do was ring to ask if he was OK and say "we've put matting down so it can't happen again".

schnowball

I had a vaguely similar situation with Sainsbury's a while back. I slipped over on a wet floor in a Sainsbury's Local store, which was unmarked and with no staff around. I really hurt my knee - it was really bruised and sore for days, but when I complained to the checkout assistant and then the supervisor, they both shrugged and couldn't care less. I then wrote to Customer Services at Head Office, and they took a week to get back to me in order to say they'd spoken to the manager of that branch and he'd be in touch. He then sent me an email with appalling grammar and spelling mistakes, but even more infuriatingly he'd got my name completely wrong (by confusing me with the lady at Head Office who'd contacted him!) I was completely incensed and sent the whole chain as an email to the CEO, Justin King. I had an email from his PA within 10 minutes and a letter sent by recorded delivery, signed by him, apologising profusely and with £50 in vouchers! Amazing.

mrcol1000

schnowball wrote: »

I had a vaguely similar situation with Sainsbury's a while back. I slipped over on a wet floor in a Sainsbury's Local store, which was unmarked and with no staff around. I really hurt my knee - it was really bruised and sore for days, but when I complained to the checkout assistant and then the supervisor, they both shrugged and couldn't care less. I then wrote to Customer Services at Head Office, and they took a week to get back to me in order to say they'd spoken to the manager of that branch and he'd be in touch. He then sent me an email with appalling grammar and spelling mistakes, but even more infuriatingly he'd got my name completely wrong (by confusing me with the lady at Head Office who'd contacted him!) I was completely incensed and sent the whole chain as an email to the CEO, Justin King. I had an email from his PA within 10 minutes and a letter sent by recorded delivery, signed by him, apologising profusely and with £50 in vouchers! Amazing.

I also complained about Sainsbury and got the manager of the store phoning me and basically said if I didn't like it I didn't have to shop there. So I didn't. Ever again. Shortly after ,Tesco took the number one supermarket spot from Sainsbury. So that will teach them.

fitzroy

I expect the OP "mspg" has taken some tips from the above replies but I would always go to the CEO of a company if my first "port of call", so to speak, wasn't successful. I did this with TalkTalk this week - emailed the CEO; got an email and tel call from one of his PAs within 20 mins; it then cascaded down to the relevant department and yesterday I received a refund cheque which I'd been chasing for weeks.