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Unexpected Charges

MagicMartyn
MagicMartyn Posts: 35 Forumite
in Mobiles
Is it normal to be charged for delivery reports? I just noticed on my bill I have been getting charged £0.009 for them. I know its less than a penny but I send apx 1000 messages a month.... so thats about £9 +VAT!

Also I received a couple of multimedia messages and was charged nearly £2.50 each time... I think they may have been dodgy ringtone type messages which I just delete..... is there anything I can do about them?

I'm on Orange...

Thanks!

Comments

  • Edinburghlass_2
    Edinburghlass_2 Posts: 32,680 Forumite
    10,000 Posts Combo Breaker
    You need to phone Orange and get it cancelled, my daughter discovered this to her cost!
  • Jon_01
    Jon_01 Posts: 5,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    On some phones you can turn them off in the message settings.

    Orange have been charging for them for many years now.
  • Serenity_Now
    Serenity_Now Posts: 35 Forumite
    Is it just Orange that do this?
  • MagicMartyn
    MagicMartyn Posts: 35 Forumite
    Have turned them off now. I just assumed that they were free as they were when I was PAYG...

    Will have to call Orange tomorrow about the 2.50 messages. Is there any chance of trying to get the money back??
  • Jon_01
    Jon_01 Posts: 5,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Well, there's a slight chance, but as they've been charging for them for so long and it's in the T&C's it would be up hill work...
  • MagicMartyn
    MagicMartyn Posts: 35 Forumite
    Jon_01 wrote: »
    Well, there's a slight chance, but as they've been charging for them for so long and it's in the T&C's it would be up hill work...

    Thanks, I probably doubt it, I was meaning the ringtone messages that have cost me £2:50. Is there no way of finding out who they are from?

    Thanks.
  • Jon_01
    Jon_01 Posts: 5,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Sorry, misread there !!

    The network can tell where they came from, the info will be in the server call logs. You just need to talk to someone who knows how to find them.
  • wantmemoney
    wantmemoney Posts: 836 Forumite
    MagicMartyn wrote:
    I was meaning the ringtone messages that have cost me £2:50. Is there no way of finding out who they are from?
    The contact details should be within the message you received. There should also be a five digit short code that can help.

    have you the message?

    These messages are revenue share. That means Orange take (30%?) before passing the rest on to the 'service provider'. Orange know who they are billing for. Ask them.
This discussion has been closed.
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