£14.50 admin fee to change address with top insurer!!!

dunstonh

If companies cannot be up front enough and build in an amount to cover customer service element of the policy its a poor company .

The FSA and Govt seem to prefer explicit charging rather than implicit.

Rolandtheroadie

They get away with it because they tell you about it in the terms and conditions that you accept when you take out your policy.
Does YOUR insurer make a charge if you change your details/car and need new documents issued?

raskazz

jack_spratt wrote: »

If companies cannot be up front enough and build in an amount to cover customer service element of the policy its a poor company

Despite them being 'upfront' enough to list all the admin fees with a 14-day cooling-off period?

jack_spratt_2

Maybe I am not in tune with the modern world !! I always took the attitude if you provide someone with a good service and was totally honest in your dealing with them in the long run you and your company would reap the benefit from that .

The trouble is the companies look not at how to improve there service but how to make the most money from there customers its just a sad fact :mad:

Insurers survived for many years without having this administration charge!! but we all know insurers compete on price and once one company has done it others follow to be competitive

raskazz

jack_spratt wrote: »

Maybe I am not in tune with the modern world !! I always took the attitude if you provide someone with a good service and was totally honest in your dealing with them in the long run you and your company would reap the benefit from that .

What is dishonest about specifying what charges you will impose and giving the customer the option to cancel the policy under the cooling-off period if they are not happy with those terms?

jack_spratt wrote: »

Insurers survived for many years without having this administration charge!! but we all know insurers compete on price and once one company has done it others follow to be competitive

That was before consumers became so fixated on the upfront premium. Blame consumers for this, not insurers. I'm not sure that you can accuse motor insurers of profiteering given that it is estimated that the private motor insurance market made an underwriting loss of £1bn in 2008:

http://www.insurancetimes.co.uk/story.asp?storycode=380121

jack_spratt_2

raskazz wrote: »

What is dishonest about specifying what charges you will impose and giving the customer the option to cancel the policy under the cooling-off period if they are not happy with those terms?



That was before consumers became so fixated on the upfront premium. Blame consumers for this, not insurers.

Spoken like a true turkey:xmassmile

raskazz

jack_spratt wrote: »

Spoken like a true turkey:xmassmile

I see you are not capable or not willing to debate the matter as a adult, which is rather disappointing.

Rolandtheroadie

jack_spratt wrote: »

Maybe I am not in tune with the modern world !! I always took the attitude if you provide someone with a good service and was totally honest in your dealing with them in the long run you and your company would reap the benefit from that .

The trouble is the companies look not at how to improve there service but how to make the most money from there customers its just a sad fact :mad:

Insurers survived for many years without having this administration charge!! but we all know insurers compete on price and once one company has done it others follow to be competitive

You have to remember the customer is no longer loyal either. No longer is it calling one or 2 local brokers for a quote, we have the whole world at our fingertips.

I have to admit though, if a company does me wrong, I will pay more elsewhere. Bennetts, CIS, 3 mobile phones, o2 mobile phones. Companies I wont use due to issues I've had with them in the past.

losgiganteskid

raskazz wrote: »

I'm not sure that you can accuse motor insurers of profiteering given that it is estimated that the private motor insurance market made an underwriting loss of £1bn in 2008:

http://www.insurancetimes.co.uk/story.asp?storycode=380121

Given that fact then it's somewhat surprising that motor insurers are falling over themselves to secure motor insurance business :rotfl:

Rolandtheroadie

losgiganteskid wrote: »

Given that fact then it's somewhat surprising that motor insurers are falling over themselves to secure motor insurance business :rotfl:

It's cash in and you can then invest that cash to make you money. You can then also find reasons not to pay out to people.
Theres a point. Is it written anywhere how much in claims insurers DONT pay out on?