Orange Upgrade

theatretony

Went onto the site to upgrade my phone (now in last 3 months of contract). Website says I can get the same deals as new customers. I thought great, seen the phone i like and the cost of the contract.

The phone i wanted was the LG Viewty Smart, and it was free on a 24 month contract at £29 a month for new customers. When I went through for the upgrade, it was £29 a month and £166 for the phone......

Now to me, that is not the same as a new customer at all. Orange are not letting existing customers get the same deals at all......

Rant over......

DarkConvict

Existing customers usually get better deals at end of contract. I would try speaking to the upgrade at orange.
And in the last month speak to orange retentions after requesting your PAC code and then they can offer better details.

robbies_gal

you cant get a free phone if youve still got 3 months to go


they give u the chance to upgrade early but at a price

theatretony

gabbyevs wrote: »

you cant get a free phone if youve still got 3 months to go


they give u the chance to upgrade early but at a price

I agree with that, but it actually states on their website that existing customers can get the same great deals as new customers, and this is obviously not the case.

I will be called them at lunchtime to find out about this and to explain why.

robbies_gal

yes existing customers who are at the end of the contract not before it ends

WolfSong2000

gabbyevs wrote: »

you cant get a free phone if youve still got 3 months to go

yes you can because that's what I did...got the HTC Hero for free and still had 3 months left on my contract. I had to go through Phones 4 U, though...Orange wouldn't offer me the same deal directly.

theatretony

You should be able to get it free as they add the 3 months onto the end of the new contract. So you are actually have a 27 month contract and not a 24 month contract.

robbies_gal

well then wolf youre werent technically an existing customer were u went through somewhere else

tony is saying going through orange itself with 3 months to go

drbesty

theatretony wrote: »

You should be able to get it free as they add the 3 months onto the end of the new contract. So you are actually have a 27 month contract and not a 24 month contract.

It is a 24 month contract, they just start it at the end of the 18 month contract

theatretony

UPDATE - The reason it costs is because they base the price on your exsisting contract and not the new one.

Got another phone instead, gone for the Nokia 5800 which does what I need it to. Should arrive tomorrow.

elljay20

gabbyevs wrote: »

you cant get a free phone if youve still got 3 months to go


they give u the chance to upgrade early but at a price

this is incorrect. but it is different from customer to customer.