Natwest - Solo debit to Visa Debit (UK)

GnMvP

Hello,

I have a step account with Natwest. The provided me a Solo debit card, but i just can't buy anything online. I can't even get pay monthly mobile phone contracts because of that..
So i would like to know if there is any possibility for me to get a visa debit card from Natwest(as they said that all of their customers will hold a Visa debit by 2011), or at least to get a maestro one!
In case none of the two are possible, i am going to transfer my money to another account! In this case which bank should i choose?

PS: I've been trying to find a Natwest customer service email for half an hour now, but i can't!!!

Thanks you,

Nik

savagej

They start issuing them tomorrow, just call up and ask for one and you will be sent a Visa Debit card. It will still require authorisation like the SOLO card but will be much more widely accepted.

GnMvP

Haha thanks a lot for the info, what a symptosis!
What do you mean by " It will still require authorisation"?

never-in-doubt

savagej wrote: »

They start issuing them tomorrow, just call up and ask for one and you will be sent a Visa Debit card. It will still require authorisation like the SOLO card but will be much more widely accepted.

I think you need to ring and say you lost your card to get the new one sent mate.

OP - Regards to the type of card; see here: http://forums.moneysavingexpert.com/showthread.html?t=1854119

book12

Actually, there is no need to ring up to report your card lost/damage.

Natwest wrote:

My Maestro or Solo card hasn't expired, can I keep using it even though I've been sent a new Visa Debit card?


When you receive your new Visa Debit card you should start using it immediately. You should destroy your existing card by cutting it through the magnetic strip and through the chip. Your existing card will be cancelled and will stop working before the expiry date stated on the card.

Source: http://www.natwest.com/global/visa/common-questions.ashx

More information: http://www.natwest.com/global/visa/getting-started.ashx

I think it comes automatically without the card being expired, damaged, lost, etc...

never-in-doubt

book12 wrote: »

Actually, there is no need to ring up to report your card lost/damage.



Source: http://www.natwest.com/global/visa/common-questions.ashx

More information: http://www.natwest.com/global/visa/getting-started.ashx

I think it comes automatically without the card being expired, damaged, lost, etc...

Cheers for links...

Are you saying they will just send new cards to everyone, before expiry? HSBC refused to do this cos of the cost and obvious financial implication, although they have done it with Plus & Premier customers....

never-in-doubt

Edit - sorry just seen the following:

http://www.natwest.com/global/visa/common-questions.ashx#apply

I would like a Visa Debit card now, how do I apply?
Pop into your local branch or contact telephone banking. Remember, a Visa Debit card will be sent to you automatically before the end of 2010 if you have a Maestro or Solo card at the moment.

GnMvP

Thank you all for the info! I'll call them first thing tomorrow just to make sure i get it asap!!
How long do you think that is going to take, for the card to get issued and delivered?
I would like to use the card on the 26th of September for some crucial university payments!..

savagej

You should get it in 5-7 days.

stclair

GnMvP wrote: »

Thank you all for the info! I'll call them first thing tomorrow just to make sure i get it asap!!
How long do you think that is going to take, for the card to get issued and delivered?
I would like to use the card on the 26th of September for some crucial university payments!..

When you call make sure you say your card has been lost or stolen.

They get sent out priority over damaged or replacement cards.

NoOneReally

I have a Solo card on my ADV Gold account, had it since I opened it will I get a Visa Debit that is Full authorization or like my LTSB Visa Debit with a CGC just normal authorization

Thanks.