Mac Codes- can somebody help me?

chrisglas79_2

hey there

i am about to change my ISP from wanadoo to talk talk. i have called on two seperate occasions to try to get my MAC code but they have informed me that the Mac code dept are closed due to unforseen circumstances.

Are other people finding it difficult to obtain their mac code? and are there any conditions or situations where ISPs do not have to provide MAC codes or do they have to when asked?

Rex_Mundi

I see that Wanadoo are signed up to OFCOMs code of conduct regarding MACs.

This means..........(quote from OFCOM site HERE)

Customers' rights and obligations

Under the terms of the code:

* The existing service provider cannot unreasonably refuse to issue an authorisation code and may only withhold a code if:

* the request is not made by the account holder or the account holder is deceased

* the contract has already been terminated and the connection ceased

However, the existing service provider must explain the reasons and supply information on how to appeal against the decision;

* The existing service provider cannot withhold an authorisation code to enforce debt collection or contractual rights. However, customers are not freed from contractual obligations they have entered in to with their existing service provider - i.e.: they will have to honour the remaining term of an existing contract or pay early cancellation fees, if applicable. An existing service provider will still be able to take reasonable action to enforce their contractual rights even after a customer has migrated to a new service provider.

It may just be that the migration dept doesn't work weekends. Try them again tomorrow (or any weekday), and if there are problems, you can report them to OFCOM.

chrisglas79_2

Thankyou very much, that was really helpful and has put my mind at rest!