Orange Account Online Registration Problems

sdr

I have tried to register with oranges online acccount service which they advertise as being straightforward!! but I seem to go into a continuos loop of registering again and again and never actually being able to go into my account info!!

Has anyone had a similar problem and managed to resolve this??

j-baby-scotland

Try just going & logging on.
When I first registered I re-did it several times as it never seemed to get to the end of the process.
But, when I tried to log on... it did.

sdr

I tried to click on the sign in/register button but it takes me to the registration part again. Am I clicking on the wrong button, it is on the bottom left of the main orange page?

BargainHunter_2

this is exactly what happened to me with an orange account in June last yr- despite many attempts never sorted out- numerous unanswered e-mails to orange.
Only advice was call 439 from handset at my expense-50p/min I think- which I wasn't prepared to do

desiman

have you guys tried emailing orange? worked for me..

sdr

which email address did you use?? was your problem related to the same thing??

Lucymiss

Oh what relief to find you guys with the same problem! It's driving me nuts, have had an helpful guy from the email end at customer services. I actually got to register and it said successful, then all I got was a blank screen
Tried earlier yesterday, its gone back to saying daft things; this phone is already managed online, please log in. I do login and its says; 'This phone isn't registered:eek:
Can't take it, I won't pay their premium rate charge either at 50p a minutes.
It's their fault.
What can we do?

adewton

Try to delete your cookies and cache before re-registering. Look at it in another way.... THE FUTURE IS BRIGHT THE FUTURE IS ...

Del_Boy_Gupta

Don't forget that as far as orange are concerned this is not a contractual service but just an extra service they provide so customer services wont be concerned about sorting out the problem. they will just refer you to dial 439.

I had a similar problem although I could log on but i needed a copy of a bill for an account that had been terminated that day. As such online management wasn't working so they suggested that i phoned 439 form my handset. They couldn't grasp that as the account had ceased I couldn't use the phone to phone any numbers but they kept on saying dial 439!

The main issue is that orange and 3 in my experience (and probably the rest altohugh I don't have personal experience of this) all want the consumer to use intreractive sites which limits the ability to speak to someone and these interactive sites are formed in a way as to make it in the majority of cases impossible to resolve the issue at hand.