EU guidelines on electrical products guarantees

joyella

Can anyone explain why although we are in the EU and they specify that electrial purchases such as a cooker should have a 2 year guarantee, we in GB are only getting 1 year. I purchased a Hotpoint cooker last year and when I tackled them about the extra year they said they dont do it in this country. Seems a bit unfair to me. :mad:

scotsbob

joyella wrote: »

Can anyone explain why although we are in the EU and they specify that electrial purchases such as a cooker should have a 2 year guarantee, we in GB are only getting 1 year. I purchased a Hotpoint cooker last year and when I tackled them about the extra year they said they dont do it in this country. Seems a bit unfair to me. :mad:

You have been given incorrect information. It does apply here and we also have the 1971 Sale Of Goods Act

http://www.dailymail.co.uk/money/article-1207497/Shoppers-confused-rights-exchange.html

Moneymaker

Joyella, you are confusing the additional guarantee, given by the seller, with the guarantee you get automatically by Statutory Right. The fact that the additional warranty is shorter than the statutory guarantee doesn't matter at all - although it seems rather pointless!

So, does your cooker incorporate a digital TV?

moonrakerz

I'm afraid that quoting the Daily Mail should be done with great care.
The eye catching headline often precedes a story riddled with half truths and caveats............


"While the EU Directive 1999/44/EC sets in stone the two year period, if it became law and superseded the Sale of Goods Act, it would mean retailers would have no obligation beyond this." (My highlighting)

ie: It isn't Law in the UK.

scotsbob

moonrakerz wrote: »

I'm afraid that quoting the Daily Mail should be done with great care.
The eye catching headline often precedes a story riddled with half truths and caveats............


"While the EU Directive 1999/44/EC sets in stone the two year period, if it became law and superseded the Sale of Goods Act, it would mean retailers would have no obligation beyond this." (My highlighting)

ie: It isn't Law in the UK.

My reason for quoting the Daily Mail article was so the OP could read this part of it and see that the one year she was quoted was incorrect.

"But under existing UK law you can actually get a refund for an item up to six years after you bought it under the Sale of Goods Act 1979"

moonrakerz

scotsbob wrote: »

My reason for quoting the Daily Mail article was so the OP could read this part of it and see that the one year she was quoted was incorrect.

"But under existing UK law you can actually get a refund for an item up to six years after you bought it under the Sale of Goods Act 1979"

Sorry Bob, but you (aided and abetted by the Daily Wail !) are giving a totally false impression of what the Sale of Goods Act actually says.

"For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages"

"In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) "

In a nutshell - The Sale of Goods Act gives the customer the right to take action to claim damages for up to six years after purchase - BUT - he has to prove the item was inherently faulty when he bought it. Even if you managed this, you certainly would not get "a refund".

If you think that this means you can demand a refund after 5 years and 364 days on a failed item you are, I'm afraid, sadly deluded !

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html