ITC Legal Services - Avoid Them

alharpo

Dear all, i would like to inform you that ITC have now begun the process of deception as the sale of the property was completed on the 16/10/2009 and the monies payed to them on that date (£115,000). My sister gave them a breathing space of two weeks to notify her but heard nothing, she then made the phone call to see WHY and was told that some paperwork has been misplaced, she then told them that she had copied everything and would send what they needed by fax immedietly to which she did. That was two weeks ago and guess what no response back from them as yet. I am thinking of going to seek legal representation to see what can be done against this firm as far as i am concerned they do not honour the contract between them and the client for one thing, another could very well be that they obtain funds illegally by using the clients inheritance to accumalate interest without the clients consent. There must be dozens of illegal practises that this firm is operating under and i think that the taxman and the FSA should hold an investigation along with other financial bodies. If anyone out there knows more than me please respond.

angrygirlie

alharpo wrote: »

Dear all, i would like to inform you that ITC have now begun the process of deception as the sale of the property was completed on the 16/10/2009 and the monies payed to them on that date (£115,000). My sister gave them a breathing space of two weeks to notify her but heard nothing, she then made the phone call to see WHY and was told that some paperwork has been misplaced, she then told them that she had copied everything and would send what they needed by fax immedietly to which she did. That was two weeks ago and guess what no response back from them as yet. I am thinking of going to seek legal representation to see what can be done against this firm as far as i am concerned they do not honour the contract between them and the client for one thing, another could very well be that they obtain funds illegally by using the clients inheritance to accumalate interest without the clients consent. There must be dozens of illegal practises that this firm is operating under and i think that the taxman and the FSA should hold an investigation along with other financial bodies. If anyone out there knows more than me please respond.

I had this little surprise sprung on me too (also with time delays) so I went to the CAB to find out if it was normal pratice for the interest accrued on the sale of the house to be retained by the company administering the estate and the CAB told me that it was not normal practice, so like you, I am also looking into what I can do. ITC may be unregulated but this has to be against trading standards as there is no clarity in any of the literature that ITC give out that says that they retain all interest accrued on your loved ones money. I will do my investigations and will let you know.

Iggybanks

Further to my previous posts I received a standard reply to my letter of complaint which was clearly made up of a standard set of paragraphs. However through personal contact with one of their managers I was able to expedite the transfer of the property - although even on this they exposed as habitual liars. I was advised on a 'personal update' that the land registry were delaying transfer and there was nothing they could do. This was the day after I had received the deeds confirming the transfer.
[TEXT DELETED BY ABUSE TEAM]

angrygirlie

I too have received this 'bog standard' response to my complaint saying how they take all customers complaints seriously, yet nothing more has been done. I have still not received paperwork from them that I have now demanded twice so I will tolerate for them for a little more time, then go absolutely public with what I have complained about. I have emailed as well which has also been ignored. I will be stamping my feet and making a very loud noise very very soon if the top dogs of ITC do not take notice. I am disgusted with this, as you so rightly describe, COWBOY OUTFIT COMPANY.

Osvaldo

Thanks for all the suggestions. It helps a lot of people to know some information. Pre Paid Legal is a service that permits people to have the lawful legal services of a lawyer. This is truly innovative and exceptional service, because no one actually knows when they require a lawyer.

portlandboy

Osvaldo wrote: »

Thanks for all the suggestions. It helps a lot of people to know some information. Pre Paid Legal is a service that permits people to have the lawful legal services of a lawyer. This is truly innovative and exceptional service, because no one actually knows when they require a lawyer.

Are you suggesting that people pay for a lawyer before they even need one and then if they do need one in the future ALL the legal costs are paid already?? Isn't that called an INSURANCE POLICY?
I seem to remember funeral pre-payment plans that worked like that, but now only cover a set maximum cost with any extra still having to be met by the estate of the deceased. Who's behind this scheme then?

viewfromtheinside

Very interesting to read the comments and experiences of deceased customers' relatives using ITC Legal Services. Although I have no personal deceased estate administration experience with this company, I have seen 'life on the inside' so to speak over several months and these comments are typical of the so called service they provide. Will be watching all further posts on the subject with great interest, but no surprise.

blckbrd

viewfromtheinside wrote: »

I have seen 'life on the inside' so to speak over several months and these comments are typical of the so called service they provide. .

So does that mean you work for them and are far from impressed? Undercover for a documentary..?

portlandboy

blckbrd wrote: »

Undercover for a documentary..?

We should be so lucky! My wildest dream come true!!:j

Baz_J

My Girlfriend unfortunately used this company after being recommended to her by Barclays after her fathers death.

She has just finally received her bill , this is after months of phoning them asking what the total costs would be. All the while being told that they could not give her a running figure and she would have to wait until all the Administration has been done and finalised.

That is obviously utter rubbish ,they surely know what the current bill is anytime when asked.
As many of you have already said , they are nothing more than vultures preying on vulnerable people.

If anyone is able to offer the name, phone number or personal details of the CEO i would be very grateful as i wish to pursue the matter at all costs.

On an estate worth just over 90k , the costs of just over £4,00 are detailed below.

They also retained £500 for Conveyancing, disbursements and Land Registry charges in respect of the property transfer. This value has been projected and may be subject to change. Any surplus will apparently be returned upon completion of the transfer.

Surely they cannot also hold on to the £500 if they do not have the final figure.

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Power of Attorney fee inc Vat
£138.00
DWP Investigation fee inc Vat
£117.50
Directors Signature fee inc Vat
£58.75
Taxation Review Charge inc Solicitors Disbursements and Vat
£172.50
Beneficiary fee inc Vat
£705.00
Asset fee inc Vat
£164.50
Itc Professional Charges
£1868.36
Vat on Professional Charges
£282.59
Retention For Conveyancing and Land Registry Charges
£500

Total
£4,007,20